Consumer Services Guide (CSG)
Consumer Action Edition
The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.
Records Found: 46
- Alabama - Superintendent of Banks
The State Banking Department is the state agency that charters, regulates, and examines banks, and trust companies chartered by the State of Alabama. The Department also has regulatory and licensing authority over lenders, mortgage brokers, payday lenders, and pawnshops conducting business in Alabama. The State Banking Department regulates all state chartered banks, trust companies, and various providers of consumer credit. A primary objective of the… - Alabama Credit Union Administration (ACUA)
This site is designed to provide you with information regarding this agency’s statutory responsibilities, the laws governing state chartered unions and other related information. This site offers access to frequently requested forms and links to other related websites. For information regarding membership in a credit union or formation of a credit union, contact the Credit Union Administration. - Alaska - Director of Banking
The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. - American Bankers Association
Industry group site contains a lot of information for consumers and calculators to help you figure mortgage, auto, and college loan rates. - Arizona - Department of Financial Institutions
The Arizona Department of Financial Institutions (AZDFI), formerly known as the Arizona State Banking Department, was originally codified in 1922 and enacted into law in 1973. AZDFI is statutorily charged with the licensing, supervision and regulation of state-chartered financial institutions and enterprises ensuring the safety and soundness of the financial services industry in Arizona. The Department also investigates complaints that are filed by consumers against… - Arkansas - State Bank Department
The State Bank Department was created by Act 60 of 1913. The Department is charged with regulating the safety and soundness of state chartered, bank holding companies, commercial banks, industrial loan institutions, trust companies and Arkansas Capital Corporation, for which it serves as primary regulator, in order to assure public confidence in these institutions. These banks and other entities hold assets of over $33 billion. - California - Department of Financial Protection and Innovation (DFPI)
The Department of Financial Protection and Innovation (DFPI) provides protection to consumers and services to businesses engaged in financial transactions. The Department regulates a variety of financial services, products and professionals. The Department oversees the operations of state-licensed financial institutions, including banks, credit unions, money transmitters, issuers of payment instruments and travelers checks, and premium finance companies. Additionally, the Department licenses and regulates a variety… - Colorado - State Bank Commissioner
The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. - Connecticut - Banking Commissioner
The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. - Customer Assistance Group, (DOT)
The Office of the Comptroller of the Currency (OCC) charters, regulates, and supervises all national banks. It also supervises the federal branches and agencies of foreign banks. Headquartered in Washington, D.C., the OCC has four district offices plus an office in London to supervise the international activities of national banks. The OCC’s nationwide staff of examiners conducts on-site reviews of national banks and provides sustained… - Delaware - State Bank Commissioner
The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. - Georgia Department of Banking & Finance (DBF)
DBF is the state agency that regulates and examines state-chartered banks, state-chartered credit unions, and state-chartered trust companies. The Department is dedicated to provide the citizens with quick and efficient solutions to their inquiries and problems. - Hawaii - Department of Commerce and Consumer Affairs
The Office of Consumer Protection (OCP), within the Department of Commerce and Consumer Affairs, investigates consumer complaints in unfair or deceptive trade practices in advertising, refunds, motor vehicle rentals, door-to-door sales and credit practices. OCP is also responsible for the Landlord Tennant code and provides assistance to both landlords and tenants. - Illinois - Commissioner of Banks and Real Estate
The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. - Indiana - Department of Financial Institutions
The Department of Financial Institutions was created by the Indiana Financial Institutions Act of 1933. This act commissioned the Department with the responsibility for supervising commercial banks, trust companies, private banks, savings banks, building and loan associations, credit unions, and finance companies incorporated under the laws of the State of Indiana. The Department’s scope of regulatory responsibilities has since been broadened to include supervision of… - Iowa - Division of Banking
The Iowa Division of Banking protect the interests of those doing business with banks, financial service providers and licensed professionals by ensuring safety, soundness and adherence to the laws and regulations of Iowa. - Kansas Department of Credit Unions (KDCU)
To protect Kansas Citizens from undue financial risk through the examination and supervision of Kansas credit union to assure safe and sound operation and compliance with applicable laws and regulations. - Louisiana - Office of Financial Institutions
The Office of Financial Institutions (OFI) is responsible for the supervision of various entities which provide financial services to the citizens of the State of Louisiana. The Office is divided into three major divisions based on general types of institutions regulated - the Depository Institutions Division, the Non-Depository Services Division, and the Securities Division. - Maine - Bureau of Financial Institutions
The Bureau of Financial Institutions supervises all state-chartered financial institutions including banks, credit unions, and non-depository trust companies. The Bureau maintains and promotes safe and sound financial practices; strength, stability and efficiency of financial institutions; security of deposit and share funds; reasonable and orderly competition; and development and expansion of financial services advantageous to the public welfare. - Maine - Office of Securities
The Office of Securities protects Maine investors by investigating and prosecuting violations of the securities laws; licensing broker-dealers, agents, investment advisers, and investment adviser representatives; and reviewing registration statements and exemption filings for securities issuers that are seeking to sell in Maine. - Massachusetts - Division of Banks
The Division’s mission is to advance the public interest with the highest level of integrity and innovation by ensuring a sound, competitive, and accessible banking and financial services environment. - Mississippi - Director Consumer Finance Division
The Department of Banking and Consumer Finance, State of Mississippi, is committed to providing quality supervision and regulation to those institutions, persons, firms, corporations, and associations furnishing financial services, as authorized by statute, to the people of Mississippi. The Department also gives cooperative assistance to any individual, institution, industry, or other regulatory agency within the scope of our responsibilities. - Missouri - Securities Division
The Secretary of State, through the Securities Division, is responsible for protecting Missouri investors from fraud and for ensuring that firms and individuals that sell securities comply with the securities laws in the state. The division enforces the Missouri Uniform Securities Act, also known as the "Blue Sky Law." - Montana - Division of Banking & Financial Institutions
The mission of the Division of Banking and Financial Institutions is to protect Montanans by regulating state-chartered and licensed financial institutions under its supervision. - Nebraska - Director of Banks
The Department of Banking was created by Nebraska legislators to regulate state-chartered banks and other financial industries within the state. In 1939, regulation of state securities laws was also placed under the jurisdiction of the Department of Banking. Today, the Nebraska Department of Banking and Finance regulates and supervises various financial industries on behalf of the State of Nebraska and its residents.
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