Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Records Found: 82

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Complaint Assistance



• Napa Fair Housing Center (Greater Napa Housing Center)
  Fair Housing Napa Valley, a 501(c) (3) nonprofit corporation dedicated to fair and equal housing opportunity for all county residents, is the only agency in Napa County where residents can obtain impartial comprehensive fair housing counseling, information, and referral and mediation services. The primary mission is fair housing, and services include extensive education and enforcement activities including intake of discrimination complaints, testing, investigation, and referrals…
  
  
• National Conflict Resolution Center
  The National Conflict Resolution Center (NCRC) is a full service alternative dispute resolution provider, based in San Diego, California since 1983. NCRC provides and promotes collaborative dispute resolution and conflict management to individuals, organizations and society through education, training and client services.
  
  
• National Consumers League's Fraud Center
  National Fraud Information Center (NFIC) provides recorded information on current frauds; tips on how to avoid becoming a victim; consumer publications you can order; and access to staff who provide referral services and assistance in filing complaints.
  
  
• National Credit Union Administration (NCUA)
  Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint.
  
  
• National Fraud Information Center (NFIC)
  Use their "Online Incident Report Form" to report phone or mail fraud, fraudulent advertisements in magazines, newspapers, and television, or fraud via commercial online services or the Internet.
  
  
• New Jersey - Department of Banking and Insurance
  The mission of the Department of Banking and Insurance is to regulate the banking, insurance and real estate industries in a professional and timely manner that protects and educates consumers and promotes the growth, financial stability and efficiency of those industries. The New Jersey Department of Banking and Insurance is committed to protecting and educating consumers regarding insurance, money matters and real estate transactions.
  
  
• New Mexico - Regulation and Licensing Department Securities Division
  Each state has its own laws and regulations for securities brokers and for all types of securities, including stocks, mutual funds, commodities, real estate offerings, uninsured investment products sold by banks and others. The officials enforce these laws and regulations. State securities agencies are responsible also for preventing fraud and abuse in the sale of all but the largest securities offerings. If you have a…
  
  
• Office for Victims of Crime (OVC) - Dept. of Justice
  The Office for Victims of Crime offers information and publications about state victim assistance and compensation programs, as well as advice and resources for victims of a variety of crimes.
  
  
• Office of Consumer Complaints, Federal Maritime Commission (FMC)
  The Federal Maritime Commission (FMC) is an independent regulatory agency responsible for the regulation of oceanborne transportation in the foreign commerce of the U.S. The Office of Consumer Affairs and Dispute Resolution Services provides a number of services designed to assist shippers, carriers, cruise operators and other industry participants resolve commercial disputes or problems related to the business practices of regulated entities including, an Ombuds…
  
  
• Office of The Real Estate Settlement Procedures Act (RESPA) (HUD)
  Provides information about The Real Estate Settlement Procedures Act (RESPA), a consumer protection statute first passed in 1974. The purposes of RESPA are 1. to help consumers become better shoppers for settlement services and 2. to eliminate kickbacks and referral fees that unnecessarily increase the costs of certain settlement services. Provides information about RESPA's required disclosures and enforcement, how to file a complaint and others.
  
  
• Orange County District Attorney
  The mission of the Office of the District Attorney of Orange County is to enhance public safety and welfare and create a sense of security in the community through the vigorous enforcement of criminal and civil laws in a just, honest, efficient and ethical manner.
  
  
• Pasadena Dist. Office of the LA County Dept. of Public Social Services
  Assists residents of Pasadena and Alta Dena with a variety of consumer problems. Handles landlord/tenant disputes including assistance in filling out questions for unlawful detainer civil cases ($10 fee), domestic violence restraining orders (free to local residents, $10 fee to others), income tax forms and civil harassment suits.
  
  
• Project Sentinel
  Project Sentinel is a non-profit agency providing services to help people resolve housing problems. The agency assists home seekers as well as housing providers through counseling, complaint investigation, mediation, conciliation and education. The services are funded by cities and counties in the greater Bay Area and Central Valley. All services are free and confidential.
  
  
• Recourse Mediation Services
  RECOURSE offers community members ways to work through disagreements together, in an atmosphere of respect, by providing mediation and education services, regardless of how little they can pay.
  
  
• Riverside County Department of Community Action
  Mediates disputes in the following areas: landlord/tenant, harassment, neighbor disputes, small claims, employment, domestic, consumer/business and senior issues. Also assists low-income households with utilities. Other programs include notary, tatoo removal, mentoring, apprenticeship programs and IDA savings-matching.
  
  
• Riverside County District Attorney
  Complaints are taken in writing. Call for a complaint form. Advice and referrals provided. Mediation services not available.
  
  
• Sacramento County District Attorney
  Takes complaints and investigates advertising fraud, business misrepresentation and environmental problems.
  
  
• San Diego City Attorney
  Investigates and prosecutes consumer fraud, false or misleading advertising, unlawful business practices and environmental pollution violations.
  
  
• San Francisco District Attorney
  Mediation of disputes involving San Francisco-based businesses; prosecution of criminal and civil consumer fraud.
  
  
• San Francisco Rent Stabilization and Arbitration Board (Rent Board)
  Contact with questions about rent control in San Francisco. It may investigate reports of wrongful eviction as defined by city rent laws. This is an agency of the City/County of S.F.
  
  
• San Francisco Tenants Union
  Advises tenants on their rights. Publishes "San Francisco Tenants' Rights Handbook" and "Tenant Times." Drop-in counseling for non-members; phone counseling for members only. Assistance in tenant organizing. Call for hours.
  
  
• San Mateo County District Attorney
  The mission of the District Attorney’s Office is the prosecution of adult and juvenile offenders, to provide services to victims of crime, enforcement of consumer and environmental laws, provision of legal and investigative support to other law enforcement agencies, and dissemination of public information about law enforcement.
  
  
• Santa Clara County District Attorney
  Complaints are taken in writing. Call for a complaint form or write to the above address detailing the circumstances of your complaint. Provides information and referral; landlord/tenant information also available. Offices in San Jose.
  
  
• Santa Cruz County District Attorney
  Advises on buyer-seller disputes; provides legally-binding mediation/arbitration and investigates and prosecutes consumer fraud, misleading advertising and unfair business practices.
  
  
• Santa Monica City Attorney
  Provides free services to Santa Monica residents whose rights have been violated by Santa Monica businesses. Santa Monica residents experiencing problems in other locations will be referred to the appropriate agency.
  
  

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