Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the 'Guide', some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.
 
 

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  • North County Lifeline
    North County Lifeline, Inc. is a non-profit human services organization that offers a wide range of services to the people of North San Diego County. Lifeline Services include: -Social Services (family development, community services for families, transitional housing, tax form assistance) -Counseling/Mental Health Services (individual/couple/group counseling, services for Medi-Cal eligible youth) -Mediation and Legal Services (dispute resolution, legal advice, fair housing) -Youth Services (youth delinquency…
    (added December 2006)
  • Napa Fair Housing Center (Greater Napa Housing Center)
    Fair Housing Napa Valley, a 501(c) (3) nonprofit corporation dedicated to fair and equal housing opportunity for all county residents, is the only agency in Napa County where residents can obtain impartial comprehensive fair housing counseling, information, and referral and mediation services. The primary mission is fair housing, and services include extensive education and enforcement activities including intake of discrimination complaints, testing, investigation, and referrals…
    (added December 2006)
  • Modesto Human Relations Commission
    The Human Relations Commission's primary responsibility is to make recommendations for furthering human relations in the community. This commission provides information and referrals concerning fair housing. The commission meets jointly with the Equal Opportunity/Disability Commission.
    (added December 2006)
  • Marin County Fair Housing (FHOM)
    FHOM's community programs promote human rights and diversity in Marin neighborhoods. In addition to their services for individuals and housing providers, Fair Housing of Marin also produces a variety of education, outreach and advocacy programs whose goals are to strengthen human rights and diversity in Marin county.
    (added December 2006)
  • Lakewood City - Fair Housing Information
    Lakewood has developed a fair housing program, which includes: - Education - Counseling - Resolving landlord/tenant disputes: - Providing health and safety - Mailing landlord/tenant guidebooks, printed by the Department of Consumer Affairs, as follow-up to inquiries - Providing Section 8 rental assistance referrals when available - Providing counseling and resolution of housing discrimination allegations
    (added December 2006)
  • City of Bakersfield's Fair Housing Division
    The Economic Development Division administers the Community Development Block Grant, HOME Investment Partnership Program, and Emergency Solutions Grant. We also provide staff assistance to the Bakersfield Redevelopment Successor Agency and Oversight Board, and the Historic Preservation Commission. We work to assist in the creation of new affordable housing and rehabilitate existing housing stock with community partners, we partner with local organizations to provide community services,…
    (added December 2006)
  • Inland Fair Housing and Mediation Board (IFHMB)
    The agency was established in 1980 and has been spirited in the fight against discrimination in housing. IFHMB continues to educate the community at large about their rights and responsibilities under fair housing laws.
    (added December 2006)
  • Hayward Human Services Commission
    The Human Services Commission advises the City Council about the social problems and needs of the community, coordinates community social resources, and seeks voluntary solutions to discourage and prevent any and all forms of recognized discrimination. The Human Services Commission reviews applications for the City’s social service funds and makes recommendations to the Hayward City Council.
    (added December 2006)
  • Fremont Fair Housing Services
    Project Sentinel administers the Fremont Fair Housing and Landlord Tenant Service program, located at the City of Fremont, Family Resource Center. Project Sentinel provides this service for Fremont residents or prospective residents including tenants, property managers and owners of rental housing in the City of Fremont. Project Sentinel staff offer counseling, information and referral for all rental housing questions, and provide counseling and investigation of…
    (added December 2006)
  • Fair Housing Council of Central California
    The Fair Housing Council of Central California is a private organization that facilitates equal access to apartments, homes, mortgage loans, and insurance policies for residents of the Central Valley. As an operating member of the National Fair Housing Alliance, the FHCCC is dedicated to educating the housing industry and community in regard to state and federal housing laws, conducting research into the nature and extent…
    (added December 2006)
  • Fair Housing Law Project
    FHLP provides free legal services to people who have experienced discrimination in acquiring or keeping housing in Santa Clara County. FHLP's three attorneys represent victims of housing discrimination at every stage of the process - including early advocacy, investigation, administrative complaints, mediation, and, when necessary, federal and state court litigation.
    (added December 2006)
  • Fair Housing Foundation
    The purpose of the Fair Housing Foundation is to actively support and promote freedom of residence through education, advocacy, and litigation, to ensure that all persons have the opportunity to secure safe and decent housing that they desire and can afford, without regard to their race, color, religion, gender, sexual orientation, national origin, familial status, marital status, disability, ancestry, age, source of income or other…
    (added December 2006)
  • ECHO Housing Assistance Center
    The Eden Council for Hope and Opportunity (ECHO Housing) works to provide equal housing opportunities and is dedicated to the prevention and elimination of homelessness. Established as a fair housing agency, ECHO has expanded to a full service housing counseling organization providing services to very low and moderate income clients. Current service programs include: -Fair Housing Services -Tenant/Landlord Counseling Programs -Home Equity Conversion Counseling Program…
    (added December 2006)
  • Davis Human Relations Commission
    The Human Relations Commission works to promote cohesiveness and understanding among the members of the community by advising the City Council on the development of programs related to mediating disputes, investigating complaints, and preparing reports on discrimination of all kinds in the city.
    (added December 2006)
  • Center for Social Advocacy
    The Center for Social Advocacy is a 501(c)(3) incorporated nonprofit organization founded in 1969 and they are one of San Diego’s oldest civil and human rights organizations. They have stood as advocates for fair housing and mediated tenant/landlord issues, and still do so today. Other issues the Center for Social Advocacy addresses include: hate crime prevention, civil rights of first generation immigrants, human trafficking, youth…
    (added December 2006)
  • California State Department of Fair Employment and Housing
    The mission of the Department of Fair Employment and Housing is to protect Californians from employment, housing and public accommodation discrimination, and hate violence. The DFEH's statutory mandate is to protect the people of California from employment, housing and public accommodations discrimination and hate violence pursuant to the California Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, and Ralph Civil…
    (added December 2006)
  • Bay Area Legal Aid
    Bay Area Legal Aid (BayLegal) is the largest provider of free civil legal services in the Bay Area. Their seven regional offices work together to provide high quality legal assistance to low-income people regardless of their location, language, or disability. BayLegal is uniquely positioned to help people across county lines. They assist people in the areas of housing, public benefits, health access, and domestic violence.
    (added December 2006)
  • National Center on Physical Activity and Disability (NCPAD)
    The goal of this organization is to help people with disabilities pursue the physical activities that they enjoy. It provides hundreds of programs and resources all over the country that people can become involved in. Free information on many disability-related topics and videos are also found on the website.
    (added October 2006)
  • Federal Emergency Management Agency

    FIMA manages the National Flood Insurance Program (NFIP) and a range of programs designed to reduce future losses to homes, businesses, schools, public buildings, and critical facilities from floods, earthquakes, tornadoes, and other natural disasters.

    Mitigation focuses on breaking the cycle of disaster damage, reconstruction, and repeated damage. Mitigation efforts provide value to the American people by creating safer communities and reducing loss of life…
    (added October 2006)

  • Disabled American Veterans
    This non-profit organization represents all of America’s veterans and their families. It has around two hundred and sixty trained National Service Officers that help veterans at no charge. All the nationwide free services provided to veterans and their families are funded by public contributions and membership dues.
    (added October 2006)
  • Alexander Graham Bell Association for the Deaf and Hard of Hearing
    This non-profit organization is an information and support center for children with hearing loss. It helps families with educational and communication access and networking opportunities. The website has many resources including hearing loss and advocacy information and periodicals. You can also ask a question about hearing loss via email, and the organization will find a professional to help answer your question.
    (added October 2006)
  • Courage Center
    This organization offers more than seventy programs and services on topics including rehabilitation, mental health, and community living for disabled residents living in Minnesota. The website also lists other resources, disability-related facts and news, and upcoming events.
    (added October 2006)
  • Internal Revenue Service (IRS)
    The IRS Mission is to provide America's taxpayers top quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all. The IRS is a bureau of the Department of the Treasury and one of the world's most efficient tax administrators. In fiscal year 2012, the IRS collected more than $2.5 trillion in revenue and processed…
    (added October 2006)
  • National Association for the Deaf
    This organization helps to maintain the rights of the deaf. It provides programs in the areas of education, employment, healthcare, and telecommunications. The NAD finds the key issues that are facing the deaf and provides infomation and resources to the consumer. Finally it offers youth leadership training and many more services for the deaf.
    (added October 2006)
  • National Council on Disability (NCD)
    The National Council on Disability (NCD) is an independent federal agency, composed of 15 members appointed by the President, by and with the consent of the U.S. Senate. The purpose of NCD is to promote policies, programs, practices, and procedures that guarantee equal opportunity for all individuals with disabilities, and that empower individuals with disabilities to achieve economic self-sufficiency, independent living, and inclusion and integration…
    (added October 2006)
 
 
 

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