Consumer Services Guide (CSG)
Consumer Action Edition
The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.
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- Consumer Protection Division (FDIC)
The FDIC handles questions about deposit insurance coverage and complaints about FDIC-insured state banks which are not members of the Federal Reserve System.
(added October 2006) - Consumer Response Center, (FTC)
The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. Contact the FTC to get free information on consumer issues. The FTC enters Internet, telemarketing, identity theft and other fraud-related complaints into Consumer Sentinel, a secure online database available to hundreds of civil and criminal law…
(added October 2006) - Courage Center
This organization offers more than seventy programs and services on topics including rehabilitation, mental health, and community living for disabled residents living in Minnesota. The website also lists other resources, disability-related facts and news, and upcoming events.
(added October 2006) - Customer Assistance Group, (DOT)
The Office of the Comptroller of the Currency (OCC) charters, regulates, and supervises all national banks. It also supervises the federal branches and agencies of foreign banks. Headquartered in Washington, D.C., the OCC has four district offices plus an office in London to supervise the international activities of national banks. The OCC’s nationwide staff of examiners conducts on-site reviews of national banks and provides sustained…
(added October 2006) - Customs and Border Protection, (DHS)
U.S. Customs and Border Protection, Department of Homeland Security, established the CBP officer and Agriculture Specialist positions to serve at the Nation’s ports of entry and provide the American public, travelers and the international trade community with “one face at the border.”
(added October 2006) - Department of Homeland Security (DHS)
The Department of Homeland Security has a vital mission: to secure the nation from the many threats we face. This requires the dedication of more than 225,000 employees in jobs that range from aviation and border security to emergency response, from cybersecurity analyst to chemical facility inspector. Their duties are wide-ranging, but our goal is clear – keeping America safe.
(added October 2006) - Department of Housing and Urban Development (HUD)
HUD's mission is to increase homeownership, support community development and increase access to affordable housing free from discrimination. To fulfill this mission, HUD will embrace high standards of ethics, management and accountability and forge new partnerships--particularly with faith-based and community organizations--that leverage resources and improve HUD's ability to be effective on the community level. Recorded message will transfer your call to a local HUD office.…
(added October 2006) - Department of Justice (DOJ)
To enforce the law and defend the interests of the United States according to the law; to ensure public safety against threats foreign and domestic; to provide federal leadership in preventing and controlling crime; to seek just punishment for those guilty of unlawful behavior; and to ensure fair and impartial administration of justice for all Americans.
(added October 2006) - Department of Labor (DOL)
The Department of Labor fosters and promotes the welfare of the job seekers, wage earners, and retirees of the United States by improving their working conditions, advancing their opportunities for profitable employment, protecting their retirement and health care benefits, helping employers find workers, strengthening free collective bargaining, and tracking changes in employment, prices, and other national economic measurements. In carrying out this mission, the Department…
(added October 2006) - Department of State (DoS)
Create a more secure, democratic, and prosperous world for the benefit of the American people and the international community.
(added October 2006) - Department of the Interior (DOI)
The Department manages one of every five acres of land in the United States, providing opportunities for wilderness, wildlife protection, recreation, and resource development; We supply water for much of the West so that farmers can grow food and people can turn on their taps; We provide access to energy and minerals so that people can warm and cool their homes, and drive to their…
(added October 2006) - Department of the Treasury (DOTT)
The United States Treasury Department is entrusted with a broad range of duties and functions. In addition to monetary functions such as budgets, taxes, and currency production and circulation, Treasury also oversees critical functions in enforcement, economic policy development, and international treaty negotiation, just to name a few.
(added October 2006) - Department of Veterans Affairs (VA)
Toll Free Numbers for Contacting VA VA Benefits: 1-800-827-1000 • Burial • Death Pension • Dependency Indemnity Compensation • Direct Deposit • Directions to VA Benefits Regional Offices • Disability Compensation • Disability Pension • Education • Home Loan Guaranty • Medical Care • Vocational Rehabilitation and Employment Health Care:1-877-222-VETS (8387) VA Inspector General: 1-800-488-8244 Veterans Crisis Line: 1-800-273-8255 Press 1 See Veterans Affairs website…
(added October 2006) - Disability Rights Education and Defense Fund (DREDF)
This organization helps defend the rights of people with disabilities. It provides educational, technical and training assistance. DREDF handles individual cases and represents people in court. It also answers thousands of calls each month. The website contains links, information about legal cases, articles, newsletters, publications, and press releases.
(added October 2006) - Disabled American Veterans
This non-profit organization represents all of America’s veterans and their families. It has around two hundred and sixty trained National Service Officers that help veterans at no charge. All the nationwide free services provided to veterans and their families are funded by public contributions and membership dues.
(added October 2006) - Drug Enforcement Administration (DEA), (DOJ)
The mission of the Drug Enforcement Administration (DEA) is to enforce the controlled substances laws and regulations of the United States and bring to the criminal and civil justice system of the United States, or any other competent jurisdiction, those organizations and principal members of organizations, involved in the growing, manufacture, or distribution of controlled substances appearing in or destined for illicit traffic in the…
(added October 2006) - Easter Seals
This Nationwide organization represents families with disabilities. It provides services including after school programs, health and wellness centers, child development centers and early intervention. It also sends out a monthly newsletter with disability-related news. You can check the website for the office location nearest you.
(added October 2006) - Employees Benefits Security Administration - Dept. of Labor
The Employee Benefits Security Administration (EBSA) is committed to educating and assisting the 150 million Americans covered by the 730,000 private retirement plans and six million private health and welfare plans and the plan sponsors and members of the employee benefits community. EBSA promotes voluntary compliance and facilitates self-regulation, working diligently to provide quality assistance to plan participants and beneficiaries.
(added October 2006) - Federal Aviation Administration (FAA), (DOT)
Contact for problems with any FAA responsibility such as carry-on luggage and child safety seats. (For problems that do not involve safety call the Department of Transportation.)
(added October 2006) - Federal Bureau of Investigation (FBI), (DOJ)
The mission of the FBI is to protect and defend the United States against terrorist and foreign intelligence threats, to uphold and enforce the criminal laws of the United States, and to provide leadership and criminal justice services to federal, state, municipal, and international agencies and partners. The organization with these responsibilities has not always been called the FBI.
(added October 2006) - Federal Communications Commission (FCC)
Receives complaints about television, cable TV, radio including program content and long distance telephone companies. Write or call.
(added October 2006) - Federal Deposit Insurance Corporation (FDIC)
Contact about complaints against state-chartered banks that are not members of the Federal Reserve System and for information on deposit insurance.
(added October 2006) - Federal Emergency Management Agency
FIMA manages the National Flood Insurance Program (NFIP) and a range of programs designed to reduce future losses to homes, businesses, schools, public buildings, and critical facilities from floods, earthquakes, tornadoes, and other natural disasters.
Mitigation focuses on breaking the cycle of disaster damage, reconstruction, and repeated damage. Mitigation efforts provide value to the American people by creating safer communities and reducing loss of life…
(added October 2006) - Federal Emergency Management Agency (FEMA)
On March 1, 2003, the Federal Emergency Management Agency (FEMA) became part of the U.S. Department of Homeland Security (DHS). The primary mission of the Federal Emergency Management Agency is to reduce the loss of life and property and protect the Nation from all hazards, including natural disasters, acts of terrorism, and other man-made disasters, by leading and supporting the Nation in a risk-based, comprehensive…
(added October 2006) - Federal Highway Administration
Provides guidance in resolving complaints against interstate moving, freight and bus companies.
(added October 2006)
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