Consumer Services Guide (CSG)
Consumer Action Edition
The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.
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- Asian Pacific American Dispute Resolution Center
The Asian Pacific American Dispute Resolution Center (APADRC) is a 501c3 nonprofit organization that provides mediation and conflict resolution services to the diverse communities in the Los Angeles area, with a focus on the Asian Pacific Islander Population. They strive to improve human relations and race relations by addressing complex, cross cultural community conflicts and their root causes with community partners through education, training, and…
(added October 2006) - Bureau of Land Management - DOI
The Bureau of Land Management (BLM), an agency within the U.S. Department of the Interior, administers 261 million surface acres of America’s public lands, located primarily in 12 Western States. The BLM sustains the health, diversity, and productivity of the public lands for the use and enjoyment of present and future generations.
(added October 2006) - California - Department of Health Care Services
Provides referrals for and answers questions concerning care in hospitals, clinics, nursing homes or with home health agencies.
(added October 2006) - California - Department of Rehabilitation
This Department works with consumers and other parties to help provide resources, job opportunities, and equal services to people with disabilities. The website contains a list of the offices in many statewide locations.
(added October 2006) - California - Weights and Measures Office
State Weights and Measures Offices enforce laws and regulations about the labeling, weight, measure or count of packaged items including food and household products. These offices also regulate the accuracy of weighing and measuring devices in supermarket, gas stations, taxicabs, etc. Some city and county offices have weights and measures functions in addition to the state offices listed below that might be listed under either…
(added October 2006) - California- Insurance Regulator
Contact about complaints or questions concerning the insurance industry, including brokers and agents. Free rate surveys available to the public. (Also send copies of written complaints about insurance rates to the Attorney General’s office; it is a Proposition 103 watchdog agency. Complaints against HMOs not licensed as insurance companies go to the Department of Corporations.)
(added October 2006) - Center for Food Safety and Applied Nutrition Information Line, (HHS)
CFSAN, in conjunction with the Agency's field staff, is responsible for promoting and protecting the public's health by ensuring that the nation's food supply is safe, sanitary, wholesome, and honestly labeled, and that cosmetic products are safe and properly labeled. The Center provides services to consumers, domestic and foreign industry and other outside groups regarding field programs; agency administrative tasks; scientific analysis and support; and…
(added October 2006) - Center for Nutrition Policy and Promotion (USDA)
The Center for Nutrition Policy and Promotion is the focal point within USDA where scientific research is linked with the nutritional needs of the American public. The Center for Nutrition Policy and Promotion carries out its mission by: * Developing and coordinating nutrition policy within the USDA * Assessing the cost-effectiveness of government-sponsored nutrition programs on food consumption, food expenditures, food-related behavior, and nutritional status…
(added October 2006) - Center for Science in the Public Interest (CSPI)
The nonprofit organization conducts research, education, and advocacy on nutrition, health, food safety, and related issues as well as publishes the monthly Nutrition Action Healthletter, among other publications.
(added October 2006) - Center for Study of Responsive Law
The Center for Study of Responsive Law is a nonprofit Ralph Nader organization that supports and conducts a wide variety of research and educational projects to encourage the political, economic and social institutions of this country to be more aware of the needs of the citizen-consumer. The Center publishes a variety of reports on a number of public interest issues. If you are interested in…
(added October 2006) - Colorado - Weights and Measures Office
State Weights and Measures Offices enforce laws and regulations about the labeling, weight, measure or count of packaged items including food and household products. These offices also regulate the accuracy of weighing and measuring devices in supermarket, gas stations, taxicabs, etc. Some city and county offices have weights and measures functions in addition to the state offices listed below that might be listed under either…
(added October 2006) - Congress Watch
A branch of Public Citizen, Congress Watch works for consumer-related legislation, regulation, and policies in areas including health and safety and campaign finance. Publications are available. Congress Watch champions consumer interests before the U.S. Congress and serves as a government watchdog. They lobby to strengthen health, safety and environment protections; demand an end to corporate subsidies; fight to preserve citizen access to the courts to…
(added October 2006) - Connecticut - Weights and Measures Office
State Weights and Measures Offices enforce laws and regulations about the labeling, weight, measure or count of packaged items including food and household products. These offices also regulate the accuracy of weighing and measuring devices in supermarket, gas stations, taxicabs, etc. Some city and county offices have weights and measures functions in addition to the state offices listed below that might be listed under either…
(added October 2006) - Dayle McIntosh Center for the Disabled
Dayle McIntosh Disability Resource Centers is California’s leading Independent Living Center. Their namesake and inspiration, the late Ms. Dayle McIntosh, was a person with quadriplegia. She only had use of her fingers and thumbs, yet she lived independently, held a job and volunteered her time to help others. Since they opened our doors in 1977, they have provided people with disabilities —of all ages and…
(added October 2006) - Delaware - Weights and Measures Office
State Weights and Measures Offices enforce laws and regulations about the labeling, weight, measure or count of packaged items including food and household products. These offices also regulate the accuracy of weighing and measuring devices in supermarket, gas stations, taxicabs, etc. Some city and county offices have weights and measures functions in addition to the state offices listed below that might be listed under either…
(added October 2006) - Department of Agriculture (USDA)
* USDA leads the Federal anti-hunger effort with the Food Stamp, School Lunch, School Breakfast, and the WIC Programs. * USDA is the steward of our nation's 192 million acres of national forests and rangelands. * USDA is the country's largest conservation agency, encouraging voluntary efforts to protect soil, water, and wildlife on the 70 percent of America's lands that are in private hands. *…
(added October 2006) - Department of Commerce (DOC)
The U.S. Department of Commerce has a broad mandate to advance economic growth and jobs and opportunities for the American people. It has cross cuttting responsibilities in the areas of trade, technology, entrepreneurship, economic development, environmental stewardship and statistical research and analysis. The products and services the department provides touch the lives of Americans and American companies in many ways, including weather forecasts, the decennial…
(added October 2006) - Department of Education (ED)
The U S. Department of Education is the agency of the federal government that establishes policy for, administers, and coordinates most federal assistance to education. It assists the president in executing his education policies for the nation and in implementing laws enacted by Congress. The Department's mission is to serve America's students -- to ensure that all have equal access to education and to promote…
(added October 2006) - Department of Energy (DOE)
The Department of Energy's overarching mission is to advance the national, economic and energy security of the United States; to promote scientific and technological innovation in support of that mission; and to ensure the environmental cleanup of the national nuclear weapons complex. The DOE has four strategic goals toward achieving the mission: 1. Defense Strategic Goal: To protect our national security by applying advanced science…
(added October 2006) - Department of Health and Human Services (HHS)
The Department of Health and Human Services is the United States government's principal agency for protecting the health of all Americans and providing essential human services, especially for those who are least able to help themselves.
(added October 2006) - Department of Housing and Community Development
Contact with complaints about mobilehome sales, dealers and manufacturers, for warranty problems, escrow, contracts, fraud and misrepresentation, health and safety.
(added October 2006) - Department of Motor Vehicles (DMV)
Contact if you have a complaint against a used or new car dealer concerning registration and sales or warranty repair problems. For service warranties, see the Federal Trade Commission or the Department of Insurance. DMV also regulates driving schools, dismantlers and registration service providers. For a referral to a DMV investigator, contact your local DMV office.
(added October 2006) - Department of Toxic Substances Control
Contact for information on how to minimize, treat, store and dispose of hazardous waste, or to complain about an industry illegally dumping waste.
(added October 2006) - Department of Transportation (DOT)
The mission of the Department is to serve the United States by ensuring a fast, safe, efficient, accessible and convenient transportation system that meets our vital national interests and enhances the quality of life of the American people, today and into the future.
(added October 2006) - District of Columbia - Weights and Measures Office
State Weights and Measures Offices enforce laws and regulations about the labeling, weight, measure or count of packaged items including food and household products. These offices also regulate the accuracy of weighing and measuring devices in supermarket, gas stations, taxicabs, etc. Some city and county offices have weights and measures functions in addition to the state offices listed below that might be listed under either…
(added October 2006)
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