Consumer Services Guide (CSG)
Consumer Action Edition
The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.
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- Laurent Clerc National Deaf Education Center
The Laurent Clerc National Deaf Education Center at Gallaudet University provides information, training, and technical assistance for parents and professionals to meet the needs of children who are deaf or hard of hearing. Their mission is to improve the quality of education afforded to deaf and hard of hearing students from birth to age 21 throughout the United States.
(added October 2006) - Medicare
The Federal agency that administers Medicare, the Health Care Financing Administration, provides information on Medicare benefits. Site contains the Medicare Compare database to help Medicare beneficiaries compare the benefits offered by specific Medicare HMOs (health maintenance organizations) in their area.
(added October 2006) - Milberg LLP
Milberg LLP, founded in 1965, was one of the first law firms to prosecute class actions in federal courts on behalf of investors and consumers. The Firm pioneered this type of litigation and is widely recognized as a leader in defending the rights of victims of corporate and other large-scale wrongdoing. The Firm’s practice focuses on the prosecution of class and complex actions in many…
(added October 2006) - Motorists Assurance Program (MAP)
MAP is a comprehensive effort to improve service to auto repair customers and has been designed to assure customers consistent and high quality service.
(added October 2006) - National Center for Assisted Living (NCAL)
The National Center for Assisted Living (NCAL) is the assisted living voice of the American Health Care Association (AHCA), the nation’s largest organization representing long term care.
(added October 2006) - National Consumers League
The National Consumers League is America’s oldest consumer organization, representing consumers and workers on marketplace and workplace issues since our founding in 1899. NCL provides government, businesses, and other organizations with the consumer’s perspective on concerns including child labor, privacy, food safety, and medication information.
(added October 2006) - National Fraud Information Center (NFIC)
Use their "Online Incident Report Form" to report phone or mail fraud, fraudulent advertisements in magazines, newspapers, and television, or fraud via commercial online services or the Internet.
(added October 2006) - National Organization for Rare Disorders (NORD)
News and information about rare disorders. Includes three searchable databases, information about treatment drugs and links to support groups.
(added October 2006) - SaveOnPhone
Free long distance comparison service that also sells long distance services.
(added October 2006) - Securities and Exchange Commission (SEC)
Handles complaints about stock brokerage firms, mutual funds, stock transactions, stolen or lost certificates, and insider trading. The Commission is responsible for preventing fraud and deception in the purchase and sale of securities and this office and also administers federal laws involving securities and finances to protect investors and the public.
(added October 2006) - SeniorLaw
Legal information oriented toward senior citizens, which includes topics such as Elder Law, estate planning, trusts, Medicare, Medicaid, and the rights of the elderly and people with disabilities.
(added October 2006) - Shepherd, Finkelman, Miller & Shah, LLP
This is the website for Shepherd & Finkelman, LLP, a law firm that often represents consumers in class action suits. Site includes a glossary of terms used in class action lawsuits and a description of how class action lawsuits work. View the website for more offices throughout the US.
(added October 2006) - Texas - Better Business Bureau (BBB)
Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
(added October 2006) - United Policyholders
A nonprofit organization that provides information about insurance from the consumer’s point of view. They offer help in understanding your insurance policies, as well as tips for making a successful claim, especially after a natural disaster.
(added October 2006) - Universal Service Administrative Company (USAC)
The Universal Service Administrative Company (USAC) is an independent, not-for-profit corporation designated as the administrator of the federal Universal Service Fund by the Federal Communications Commission (FCC). USAC administers Universal Service Fund (USF) programs for high cost companies serving rural areas, low-income consumers, rural health care providers, and schools and libraries. The Universal Service Fund helps provide communities across the country with affordable telecommunications services.
(added October 2006) - Vermont - Better Business Bureau (BBB)
Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
(added October 2006) - Virginia - Better Business Bureau (BBB)
Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
(added October 2006) - Washington - Better Business Bureau (BBB)
Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
(added October 2006) - West Virginia - Better Business Bureau (BBB)
Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
(added October 2006) - Wisconsin - Better Business Bureau (BBB)
Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
(added October 2006) - Wyoming - Better Business Bureau (BBB)
Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. BBB serving Eastern Idaho and Western Wyoming. BBB of the Mountain States serves Colorado and Wyoming counties.
(added October 2006) - Nightly Business Report
Public television’s Nightly Business Report’s website offers transcripts of breaking business and economic news, financial market coverage, mutual fund reports, CEO interviews, commentaries by noted economists, and investor education.
(added October 2006) - Washington - Utilities and Transportation Commission
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - Oklahoma - Corporation Commission
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - New Hampshire - Public Utilities Commission
The NH PUC is vested with general jurisdiction over electric, telecommunications, natural gas, water and sewer utilities as defined in RSA 362:2 for issues such as rates, quality of service, finance, accounting, and safety. It is the NHPUC’s mission to ensure that customers of regulated utilities receive safe, adequate and reliable service at just and reasonable rates.
(added October 2006)
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