Consumer Services Guide (CSG)
Consumer Action Edition
The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.
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- Tennessee - Regulatory Authority (Utilities)
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - Alabama - Better Business Bureau (BBB)
Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. BBB of Columbus serves East Alabama, West and Southwest Georgia.
(added October 2006) - Alabama - Public Service Commission
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - Alaska - Better Business Bureau (BBB)
Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
(added October 2006) - Alaska - Regulatory Commission of AK
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - American Bankers Association
Industry group site contains a lot of information for consumers and calculators to help you figure mortgage, auto, and college loan rates.
(added October 2006) - Arizona - Better Business Bureau (BBB)
Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
(added October 2006) - Arizona - Public Utilities Commission
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - Arkansas - Better Business Bureau (BBB)
Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. BBB of the Mid-South, Inc serves West Tennessee, North Mississippi and Eastern Arkansas.
(added October 2006) - Arkansas - Public Service Commission
The Arkansas Public Service Commission (APSC) is a proactive, solutions oriented agency that maximizes customer value and enhances the economic environment of the state. This is done by ensuring safe, reliable and reasonably priced utility service; educating consumers to make independent and informed choices; and ensuring the fair and equitable ad valorem assessment and equalization of public utility and carrier property.
(added October 2006) - Better Business Bureau (BBB)
Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
(added October 2006) - California Air Resources Board
Handles complaints about smog devices and controls; provides research on the environment. Calls returned within four hours.
(added October 2006) - CardTrak.com, Inc.
Surveys on regular and secured credit cards and charge cards. News and analysis relating to the consumer credit card industry
(added October 2006) - Civil Rights Office
Investigates complaints (preferably in writing) about civil rights issues.
(added October 2006) - Coalition for Humane Immigrant Rights of Los Angeles (CHIRLA)
Information and referral for immigrant rights and services. Runs several projects relating to workers’ rights, legal services, citizenship, community and human relations. Also operates empowerment training programs for domestic workers and day laborers.
(added October 2006) - Colorado - Public Utilities Commission
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - Commodity Futures Trading Commission
Accepts online reports of suspicious activites or transactions involving the trading of commodity futures contracts or commodity options. Visit http://www.cftc.gov/ConsumerProtection/ReparationsProgram/index.htm for consumers filing a complaint with their Reparations Program.
(added October 2006) - Community Boards of San Francisco
Free conflict resolution services for San Francisco residents for problems of all types, such as landlord/tenant disputes, harassment, parking and noise disputes and family problems.
(added October 2006) - Comptroller of the Currency
Call for answers to questions about the regulations governing national banks.
(added October 2006) - Connecticut - Better Business Bureau (BBB)
Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. BBB of Central New England, Inc. serves Central and Western MA, and Northeast Connecticut.
(added October 2006) - Connecticut - Department of Public Utility Control
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - Delaware - Better Business Bureau (BBB)
Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
(added October 2006) - Delaware - Public Service Commission
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - District of Columbia - Better Business Bureau (BBB)
Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. Serving Metropolitan Washington, DC and Eastern Pennsylvania.
(added October 2006) - District of Columbia - Public Service Commission
The Public Service Commission of the District of Columbia (Commission) is an independent District Government agency established by Congress in 1913 to regulate the electric, natural gas, and telephone companies in the District by functioning as a quasi-judicial agency. The Commission Staff is made up of 68 persons which includes three Commissioners, one of which is designated as the Chairman.
(added October 2006)
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