Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

 
 

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  • Florida - Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
    (added October 2006)
  • Florida - Public Service Commission
    The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
    (added October 2006)
  • Georgia - Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. BBB of Chattanooga serves Southeast Tennessee and Northwest Georgia.
    (added October 2006)
  • Georgia - Public Service Commission
    The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
    (added October 2006)
  • Hawaii - Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
    (added October 2006)
  • Hawaii - Public Utilities Commission
    The Public Utilities Commission regulates all franchised or certificated public service companies operating in the State; prescribes rates, tariffs, charges and fees; determines the allowable rate of earnings in establishing rates; issues guidelines concerning the general management of franchised or certificated utility businesses; and acts on requests for the acquisition, sale, disposition or other exchange of utility properties, including mergers and consolidations.
    (added October 2006)
  • Idaho - Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
    (added October 2006)
  • Idaho - Public Utilities Commission
    The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
    (added October 2006)
  • Illinois - Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
    (added October 2006)
  • Illinois - Commerce Commission
    The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
    (added October 2006)
  • Indiana - Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
    (added October 2006)
  • Indiana - Utility Regulatory Commission
    The Indiana Utility Regulatory Commission is a fact-finding body that hears evidence in cases filed before it and makes decisions based on the evidence presented in those cases. An advocate of neither the public nor the utilities, the IURC is required by state statute to make decisions that balance the interests of all parties to ensure the utilities provide adequate and reliable service at reasonable…
    (added October 2006)
  • Inspector General's Fraud Hotline, (HUD)
    Accepts e-mail complaints related to fraud, waste, and abuse in HUD programs and operations, including mismanagement or violations of law, rules, or regulations by HUD employees or program participants. HUD's page warns consumers that sending e-mail complaints will not protect their privacy or confidentiality.
    (added October 2006)
  • Iowa - Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
    (added October 2006)
  • Kansas - Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
    (added October 2006)
  • Kansas - Corporation Commission
    The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
    (added October 2006)
  • Kentucky - Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
    (added October 2006)
  • Kentucky - Public Service Commission
    The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
    (added October 2006)
  • Louisiana - Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
    (added October 2006)
  • Louisiana - Public Service Commission
    The Louisiana Public Service Commission (LPSC) is an independent regulatory agency dedicated to serving the public interest by assuring safe, reliable, and reasonably priced services for the public utilities and motor carriers.
    (added October 2006)
  • Maine - Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
    (added October 2006)
  • Maryland - Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
    (added October 2006)
  • Massachusetts - Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
    (added October 2006)
  • Michigan - Better Business Bureau (BBB)
    Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations.
    (added October 2006)
  • Michigan - Public Service Commission
    The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
    (added October 2006)
 
 
 

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