Consumer Services Guide (CSG)
Consumer Action Edition
The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.
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- Massachusetts - Attorney General
The Public Protection and Advocacy Bureau uses investigation, analysis, affirmative litigation, and other advocacy to advance the Attorney General’s statutory and constitutional responsibility to enforce laws protecting the public. The Bureau focuses on a wide range of issues, including: equality and civil liberties for all; clean air, land and water; fair and competitive business practices in the areas of consumer protection, antitrust, and financial services…
(added October 2006) - Massachusetts - Division of Banks
The Division’s mission is to advance the public interest with the highest level of integrity and innovation by ensuring a sound, competitive, and accessible banking and financial services environment.
(added October 2006) - Michigan - Attorney General
The Michigan Attorney General's Consumer Protection division handles the following issues: auto leases, consumer complaints, debt collection (unlicensed), Do Not Call-telemarketing, false advertising, foreclosure rescue, home solicitation sales, identify theft, item pricing, landlord/tenant relations, pharmaceutical issues-failure to warn, off label promotion, retail installment sales, scams, telecommunications (deregulated), warranties.
(added October 2006) - Minnesota - Attorney General
The Consumer Division of the Minnesota Attorney General's Office accepts complaints from citizens on a large variety of consumer matters, such as insurance, cars, health care, banking, credit, utilities, debt collection, mortgages, charities, scams, and many more. The office also takes enforcement action against companies conducting abusive or unlawful business practices involving Minnesota's consumers.
(added October 2006) - Mississippi - Attorney General
The mission of the Consumer Protection Division of the Mississippi Attorney General's Office is to shield Mississippi consumers against unfair, false, deceptive, misleading, or unconscionable business practices.
(added October 2006) - Mississippi - Director Consumer Finance Division
The Department of Banking and Consumer Finance, State of Mississippi, is committed to providing quality supervision and regulation to those institutions, persons, firms, corporations, and associations furnishing financial services, as authorized by statute, to the people of Mississippi. The Department also gives cooperative assistance to any individual, institution, industry, or other regulatory agency within the scope of our responsibilities.
(added October 2006) - Missouri - Attorney General
The Missouri Attorney General protects consumers' rights by promoting a free, fair, open and honest marketplace. The Consumer Protection Division aggressively enforces Missouri's consumer protection laws, while educating and advocating for Missouri consumers.
(added October 2006) - Montana - Attorney General
The Office of Consumer Protection enforces Montana's consumer protection laws and regulations related to: * deceptive and misleading advertising, including "bait and switch" and false claims * unfair acts by a business, including changing a contract after a sale, abusive arbitration and debt collection misconduct * door-to-door sales * telemarketing, including running Montana's do-not-call list * car and truck sales and repair, including the New…
(added October 2006) - Montana - Division of Banking & Financial Institutions
The mission of the Division of Banking and Financial Institutions is to protect Montanans by regulating state-chartered and licensed financial institutions under its supervision.
(added October 2006) - Nebraska - Attorney General
The Consumer Protection Division (CPD) protects consumers from fraud and deceptive trade practices, as well as, ensures fair competition between businesses. The division enforces laws that protect consumers from false, misleading and undesirable sales practices.
(added October 2006) - Nebraska - Director of Banks
The Department of Banking was created by Nebraska legislators to regulate state-chartered banks and other financial industries within the state. In 1939, regulation of state securities laws was also placed under the jurisdiction of the Department of Banking. Today, the Nebraska Department of Banking and Finance regulates and supervises various financial industries on behalf of the State of Nebraska and its residents.
(added October 2006) - Nevada - Attorney General
Under the direction of the Attorney General and Consumer Advocate, the Bureau of Consumer Protection (BCP) enforces various consumer protection statutes, in particular deceptive trade and antitrust laws, through the filing of lawsuits on behalf of the State of Nevada and the public good. BCP can not represent individual consumers in these lawsuits, nor can BCP assist individual consumers with their own private legal disputes.…
(added October 2006) - Nevada - Division of Financial Institutions
The Financial Institutions Division's purpose is to maintain a safe and sound financial institutions system that promotes a conducive business environment, protects consumers and defends the public interest through the efficient, effective and equitable licensing, examination and enforcement of depository, lending, debt collection and money transmission activities.
(added October 2006) - New Hampshire - Attorney General
The Consumer Protection and Antitrust Bureau acts to protect consumers from unfair or deceptive trade practices in New Hampshire. When a business does not provide services or products, misrepresents its services or products, or does not provide quality services or products, the Consumer Protection and Antitrust Bureau may question the business practices and seek appropriate measures to remedy the situation on behalf of the State…
(added October 2006) - New Hampshire - State Banking Department
The NH Banking Department is responsible for the general supervision of all New Hampshire chartered financial institutions. These institutions include commercial banks, fiduciary trust companies, mutual savings banks, guaranty savings banks, co-operative banks, merchant banks, and credit unions. The Department is also charged with the licensing and supervision of non-bank mortgage lenders and brokers, money transmitters, mortgage loan servicers, retail sellers, sales finance companies, small…
(added October 2006) - New Jersey - Attorney General
The New Jersey Office of Consumer Protection serves as the chief investigative section for consumer complaints. The primary responsibility of OCP is to enforce the Consumer Fraud Act and its regulations. Included within OCP are: * Automobile Leasing * Businesses We Regulate * Charities and Fund-raisers * E-commerce * Halal Food * Home Improvement Contractors * Identity Theft * Kosher Food * Lemon Law o…
(added October 2006) - New Jersey - Department of Banking and Insurance
The mission of the Department of Banking and Insurance is to regulate the banking, insurance and real estate industries in a professional and timely manner that protects and educates consumers and promotes the growth, financial stability and efficiency of those industries. The New Jersey Department of Banking and Insurance is committed to protecting and educating consumers regarding insurance, money matters and real estate transactions.
(added October 2006) - New Mexico - Attorney General
The Attorney General’s Consumer Protection Division: * Tracks complaints against businesses operating in New Mexico. * Offers dispute resolution services to dissatisfied consumers. * Educates the public about consumer issues and unlawful trade practices. * Investigates suspicious business activities. * Proposes legislation and promulgates rules that clarify trade and business practices. * Engages in litigation on behalf of the public’s interest.
(added October 2006) - New Mexico - Financial Institutions Division
The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit.
(added October 2006) - New York - Attorney General
The Bureau of Consumer Frauds and Protection of the New York Attorney General’s Office, part of the Economic Justice Division, prosecutes businesses and individuals engaged in fraudulent, misleading, deceptive or illegal trade practices. In addition to litigating, the Bureau mediates thousands of complaints each year from individual consumers. A large percentage of these complaints are resolved satisfactorily through the mediation process. As part of its…
(added October 2006) - Nonprofit Technology Network
Nonprofit Technology Network is the membership organization of nonprofit technology professionals. Their members share the common goal of helping nonprofits use all aspects of technology more effectively. NTEN facilitates the exchange of knowledge and information within our community. They connect their members to each other, provide professional development opportunities, educate our constituency on issues of technology use in nonprofits, and spearhead groundbreaking research, advocacy, and…
(added October 2006) - North Carolina - Attorney General
Attorney General of North Carolina’s Consumer Protection experts protect North Carolina consumers. They fight unfair business practices like scams and frauds. They’ve helped hundreds of thousands of consumers get more than $80 million of their money back.
(added October 2006) - North Carolina - Commissioner of Banks
The Office of the Commissioner of Banks is committed to serving and protecting consumer interests. The Consumer Affairs Division handles community outreach and consumer complaints.
(added October 2006) - North Dakota - Department of Financial Institutions
The Department of Financial Institutions regulates a number of financial services providers through our three divisions. The Banking Division regulates state-chartered banks and independent trust companies. The Credit Union Division regulates state-chartered credit unions. The Consumer Division regulates Money Brokers, Mortgage Loan Originators, Deferred Presentment Service Providers (Payday Lenders), Collection Agencies, and Money Transmitters.
(added October 2006) - North Dakota - Attorney General
The Consumer Protection and Antitrust Division (CPAT) enforces the state’s consumer fraud laws in connection with the sale or advertisement of merchandise. The division investigates and prosecutes consumer fraud cases, mediates individual consumer complaints, and educates the public on how to avoid becoming victims of fraud. CPAT enforces the state’s Do-Not-Call laws and is the state’s clearinghouse for identity theft prevention, complaints, and victim assistance.
(added October 2006)
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