Consumer Services Guide (CSG)
Consumer Action Edition
The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.
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- Ohio - Attorney General
The Consumer Protection Section enforces numerous Ohio laws that protect consumers and businesses. Attorneys and investigators prepare and initiate litigation against nonconforming suppliers when violations of the consumer protection laws cannot be settled through nonlegal channels.
(added October 2006) - Oklahoma - Attorney General
The Oklahoma Attorney General's Consumer Protection Division provides conciliation services to consumers to help resolve complaints against businesses. The Unit can also provide numbers of complaints that have been filed against businesses, and provide publications to help you make good decisions in the marketplace. The Unit also brings law enforcement actions against businesses that harm large numbers of Oklahoma consumers through unfair and deceptive practices.
(added October 2006) - Oregon - Attorney General
The Oregon Attorney General's Financial Fraud/Consumer Protection Section protects consumers in the marketplace, primarily by enforcing Oregon's Unlawful Trade Practices Act. The section's duties also include educating consumers and businesses about their rights and obligations under the law, representing the interests of the State in multi-state, consumer-related enforcement actions, operating a hotline for consumers with questions or complaints about business practices, and assisting local and…
(added October 2006) - Pennsylvania - Attorney General
The Pennsylvania Attorney General Office is dedicated to ensuring that Pennsylvania consumers are treated fairly and properly. The work of the Attorney General's Public Protection Division includes guarding Pennsylvanians against telemarketing scams or identity theft, fighting for civil rights, monitoring charitable organizations and protecting consumers from deceptive advertising or other unfair business practices.
(added October 2006) - Railroad Retirement Board (RRB)
The RRB is an independent agency in the executive branch of the Federal Government. The Board’s primary function is to administer comprehensive retirement-survivor and unemployment-sickness benefit programs for the nation’s railroad workers and their families, under the Railroad Retirement and Railroad Unemployment Insurance Acts.
(added October 2006) - Rhode Island - Attorney General
The Consumer Protection Unit investigates and mediates consumer complaints concerning unfair and unlawful business practices and misleading advertising arising out of alleged violations of the Deceptive Trade Practices Act. The Consumer Unit is also responsible for enforcement of the Telephone Sales Solicitation Act (R.I. Gen. L. § 5-61-1, et seq.), a state law which requires most for-profit telemarketers calling within or into Rhode Island to…
(added October 2006) - South Carolina - Attorney General
The South Carolina Attorney General’s Department of Consumer Affairs was established to regulate the consumer credit marketplace, to resolve any complaint arising out of the production, promotion or sale of consumer goods or services in South Carolina, whether or not credit is involved, and to promote a healthy competitive business climate with mutual confidence between buyers and sellers.
(added October 2006) - South Dakota - Attorney General
The major responsibilities of the South Dakota Attorney General’s Division of Consumer Protection are: Investigate false, misleading, or deceptive trade practices; enforce consumer laws designed to protect the public and legitimate business community; enforce statutes relating to buying clubs, telephone solicitation, telemarketing, and sweepstakes; advise consumers of their basic rights under consumer laws; distribute consumer education materials; assist in the preparation of legislation designed to…
(added October 2006) - Tennessee - Attorney General
The Tennessee Attorney General’s Office protects consumers and businesses from those who engage in unfair or deceptive business practices. The office is charged with enforcing the Tennessee Consumer Protection Act. These enforcement actions are brought on behalf of the Division of Consumer Affairs and in the name of the State of Tennessee. Although the Attorney General may seek restitution for consumers who have suffered ascertainable…
(added October 2006) - Texas - Attorney General
The Attorney General for the State of Texas protects consumers and the legitimate business community by filing civil lawsuits under the Deceptive Trade Practices Act and other consumer protection statutes. Consumer Complaints filed with this agency may form the basis for an investigation into a company's business practices. In some cases, significant numbers of complaints about a business may give rise to legal action, not…
(added October 2006) - United Way of San Diego County
United Way’s work is focused on the building blocks for a good life: * Education – Helping children and youth achieve their potential * Income – Promoting financial stability and independence * Health – Improving people’s health
(added October 2006) - Utah - Attorney General
The Utah Attorney General’s Division of Consumer Protection’s duty is to respond to consumer complaints, unfair and deceptive business practices, and provide consumer education. The Division has a three-pronged approach to consumer protection: education, registration, and enforcement.
(added October 2006) - Utilities Consumers' Action Network (UCAN)
The Utility Consumers’ Action Network is San Diego’s Non-Profit Utility Watchdog. UCAN protects consumers from abusive practices in the energy, gasoline, telecommunications, water and other areas.
(added October 2006) - Ventura County District Attorney
Consumer information and advice. Complaints accepted in consumer-merchant disputes where either the consumer or the merchant is located in Ventura County. Some landlord/tenant disputes accepted.
(added October 2006) - Vermont - Attorney General
The Consumer Protection Unit of the Attorney General’s Office investigates and prosecutes violations of Vermont’s consumer laws, which prohibits businesses from engaging in unfair or deceptive acts or practices. The consumer protection staff represents the State of Vermont, and through the State, the public, by: * through the Consumer Assistance Program (“CAP”), using a “letter-mediation” process to resolve individual consumer complaints. * investigating serious or…
(added October 2006) - Virginia - Attorney General
The Attorney General enforces state and federal consumer protection laws, keeping Virginians safe from things like identity theft, consumer fraud and telemarketing scams, and enforces antitrust laws that protect businesses and consumers from behavior that defeats healthy competition. The Attorney General also provides consumer alerts and educational materials that are designed to increase consumer awareness of scams, and help our citizens, particularly our seniors, protect…
(added October 2006) - Washington - Attorney General
The Washington Attorney General's Consumer Protection Program safeguards consumers from fraud and unfair business practices by: * Enforcing consumer protection and antitrust laws, recovering refunds for consumers and imposing penalties and injunctions on offending businesses. * Educating the public on issues such as identity theft and scams that target seniors, minorities and vulnerable populations. * Mediating complaints between consumers and businesses at no cost to…
(added October 2006) - West Virginia - Attorney General
The West Virginia Attorney General’s Consumer Protection and Antitrust Divisions operate under the direction of one Deputy Attorney General. The Divisions are responsible for enforcing the West Virginia Consumer Credit and Protection Act, W. Va. Code § 46A-1-101 et seq.; the West Virginia Antitrust Act, W. Va. Code § 47-18-1 et seq.; and the Preneed Funeral Contracts Act, W. Va. Code § 47-14-1 et seq.…
(added October 2006) - Wisconsin - Attorney General
The Wisconsin Department of Justice Office of Consumer Protection primarily litigates cases that are referred to the department by other state agencies.
(added October 2006) - Wyoming - Attorney General
The Consumer Protection Unit's primary duty is the enforcement of the Wyoming Consumer Protection Act, which prohibits unfair and deceptive acts and practices in consumer transactions.
(added October 2006) - Public Citizen
Consumer advocacy group that supports citizens’ rights concerning health, safety and good government. Organization includes Buyers Up, Congress Watch, Critical Mass, Health Research Group and Litigation Group.
(added October 2006) - Search to Involve Pilipino Americans (SIPA)
Call for information and referrals for questions regarding telecommunications. Also provides social services.
(added October 2006) - Sacramento County District Attorney
Takes complaints and investigates advertising fraud, business misrepresentation and environmental problems.
(added October 2006) - The Saban Free Clinic
The Saban Community Clinic in collaboration with strategic partners, provides dependable and affordable quality health care and human services in a caring environment for the underserved and those who are most vulnerable.
(added October 2006) - San Diego City Attorney
Investigates and prosecutes consumer fraud, false or misleading advertising, unlawful business practices and environmental pollution violations.
(added October 2006)
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