Consumer Services Guide (CSG)
Consumer Action Edition
The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.
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- San Mateo County Bar Association
Recorded information on legal subjects of public interest.
(added October 2006) - MIB Group, Inc.
MIB Group, Inc. (formerly known as the "Medical Information Bureau,") has been in continuous operation for over 105 years pursuing its primary mission of detecting and deterring fraud that may occur in the course of obtaining life, health, disability income, critical illness, and long-term care insurance. MIB's fraud detection and deterrence saves its member companies, on an annual basis, an estimated $1 billion by allowing…
(added October 2006) - Registry of Charitable Trusts
Many Californians make generous donations to charities each year by volunteering time or through their checkbooks. This web site offers information to assist you in evaluating solicitations and choosing wisely when responding to charities and commercial fundraisers who must register with the Attorney General's Registry of Charitable Trusts and report financial activities annually. By searching the charities database, you can see if a charity is…
(added October 2006) - Orange County District Attorney
The mission of the Office of the District Attorney of Orange County is to enhance public safety and welfare and create a sense of security in the community through the vigorous enforcement of criminal and civil laws in a just, honest, efficient and ethical manner.
(added October 2006) - Marin County District Attorney
The Consumer Protection Unit is responsible for handling a broad spectrum of consumer protection activities. Its focus is to protect honest citizens from fraudulent or dishonest business practices. They have four major areas of concern: enforcement, mediation, referral, and outreach.
(added October 2006) - Legal Aid of Marin County
Legal Aid’s mission is to improve social justice, economic equity, and opportunity and to assure due process and equal protection of the law by providing low-income and vulnerable Marin residents (children, seniors, immigrants, people with disabilities, and the homeless) with access to high-quality, effective legal services, including direct representation and pro per support services, and through affirmative litigation.
(added October 2006) - Napa County District Attorney
The Consumer and Environmental Protection Division of the Napa County District Attorney’s Office protects consumers and honest businesses from unfair business practices, ranging from a deceptive sales pitch by a local car dealer to false advertising by national corporations. It also serves to protect the environment and consequently, the health and safety of Napa County’s citizens.
(added October 2006) - Los Angeles County Bar Association
The Los Angeles County Bar Association offers referrals to private attorneys for all areas of law. A Service representative can arrange a free 30 minute consultation with a qualified pre-screened attorney for members of the public. The phone number to call is (213) 243-1525. You can also visit http://www.smartlaw.org.
(added October 2006) - Lawyers' Committee for Civil Rights of the San Francisco Bay Area
Runs a legal clinic to represent indigent refugees seeking asylum in San Francisco. Also runs a civil legal clinic by appointment only. Other services include advice and referral, negotiation, administrative and legislative advocacy, litigation, public education and coalition building.
(added October 2006) - Nolo Press
Publishes books, software, audio tapes and video tapes to assist people in legal matters on such topics as divorce, wills, bankruptcy, debt problems and litigation. Ask for publications list.
(added October 2006) - Office of Thrift Supervision (OTS), Dept. of the Treasury
Contact to complain about federally-chartered savings and loans (S&Ls) or violations of federal rules by state-chartered S&Ls.
(added October 2006) - API Legal Outreach
API Legal Outreach's mission is to promote culturally and linguistically appropriate services for the most marginalized segments of the API community. Their work is currently focused in the areas of domestic violence, violence against women, immigration and immigrant rights, senior law and elder abuse, human trafficking, public benefits, and social justice issues.
(added October 2006) - Asian Americans Advancing Justice - Los Angeles
Asian Americans Advancing Justice - Los Angeles (Advancing Justice - LA) is the nation’s largest legal and civil rights organization for Asian Americans, Native Hawaiians, and Pacific Islanders (NHPI). Founded in 1983 as the Asian Pacific American Legal Center, Advancing Justice - LA serves more than 15,000 individuals and organizations every year. Through direct services, impact litigation, policy advocacy, leadership development, and capacity building, Advancing…
(added October 2006) - Bar Association of San Francisco
The Bar Association of San Francisco champions equal access to justice and promotes humanity, excellence, and diversity in the legal profession. They provide legal services to disadvantaged and underserved individuals in San Francisco. They create opportunities for legal service in the community and encourage participation by our members. They advance professional growth and education, and elevate the standards of integrity, honor, and respect in the…
(added October 2006) - Bauer Financial Reports, Inc.
Provides information on your bank’s capital reserves and adequacy of performance. There is a fee for this service.
(added October 2006) - Berkeley Rent Stabilization Board
The mission of the Rent Stabilization Board is to regulate residential rent increases in the City of Berkeley and to protect against unwarranted rent increases and evictions and to provide a fair return to property owners. The Board works to ensure compliance with legal obligations relating to rental housing; and to advance the housing policies of the City with regard to low and fixed income…
(added October 2006) - Bureau of Household Goods and Services
The Bureau of Home Furnishings and Thermal Insulation regulates upholstered furniture and bedding products sold in California to make sure they meet health, fire safety, and labeling standards.
(added October 2006) - California - Medical Board
The mission of the Medical Board of California is to protect health care consumers through the proper licensing and regulation of physicians and surgeons and certain allied health care professions and through the vigorous, objective enforcement of the Medical Practice Act, and to promote access to quality medical care through the Board's licensing and regulatory functions.
(added October 2006) - California - New Motor Vehicle Board
Contact about problems with new or used vehicles purchased from new car dealerships. This is the only state agency that gives advice on the lemon law, but it does not have jurisdiction over lemon law cases.
(added October 2006) - California Pacific Medical Center
California Pacific Medical Center is one of the largest private, not-for-profit, academic medical centers in California and is a Sutter Health affiliate. As a tertiary referral center, the Medical Center provides a wide variety of services, including acute, post-acute and outpatient hospital care; home care and hospice services; preventive and complementary care and health education.
(added October 2006) - Carpet & Fabric Institute
CFI is a Non-Profit Trade Association for professionals in the inspection, cleaning, remediation and restoration industry. We maintain Shareholder Group A status with the IICRC and are an affinity association of the World Floorcovering Association. (WFCA)
(added October 2006) - Consumers' Checkbook
Our purpose is to provide consumers information to help them get high quality services and products at the best possible prices. We are supported entirely by subscription payments and donations from individual consumers who subscribe to our magazines, and by fees for our information services and books. We do not accept support from businesses and our publications carry no advertising.
(added October 2006) - County of Los Angeles District Attorney's Office
Conducts civil and criminal prosecutions under California consumer protection and antitrust laws where business practices affect the general public. Does not handle individual consumer complaints; see the Los Angeles County Department of Consumer Affairs, above, or the Los Angeles Dispute Settlement Service.
(added October 2006) - Hawaii - Department of Commerce and Consumer Affairs
The Office of Consumer Protection (OCP), within the Department of Commerce and Consumer Affairs, investigates consumer complaints in unfair or deceptive trade practices in advertising, refunds, motor vehicle rentals, door-to-door sales and credit practices. OCP is also responsible for the Landlord Tennant code and provides assistance to both landlords and tenants.
(added October 2006) - KGO-Radio/Consumer File 810 KGO-TV/Seven On Your Side
Call for advice, referrals and mediation service. Consumer reports are aired daily on KGO-Radio (AM 810) and Channel 7 news.
(added October 2006)
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