Consumer Services Guide (CSG)
Consumer Action Edition
The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.
Browse By Date
- L.A. Center for Law and Justice
Since 1973, the Los Angeles Center for Law and Justice (“LACLJ”) has provided high quality free legal representation, education, and advocacy to low-income residents and communities of East, Northeast and Southeast Los Angeles. They specialize in family, housing, and government benefits law. They perform these services for our clients to improve their fundamental living conditions and to empower them to achieve self-sufficiency.
(added October 2006) - La Raza Centro Legal
La Raza Centro Legal is a community-based legal organization dedicated to empowering Latino, immigrant and low-income communities of San Francisco to advocate for their civil and human rights. We combine legal services, organizing, advocacy, and social services to build grassroots power and alliances towards creating a movement for a just society.
(added October 2006) - Legal Aid Foundation of Los Angeles (LAFLA)
As LA's frontline law firm for low-income people, LAFLA promotes access to justice, strengthens communities, combats discrimination, and effects systemic change through representation, advocacy, and community education. The Inner City Law Office consists of the Bill Smith Homeless Veterans Project. The Housing/ Eviction Defense unit advocates for the creation and preservation of safe and affordable housing. We help low-income tenants stay in their homes when…
(added October 2006) - Legal Aid Society of San Diego Inc
Provides legal services on issues involving juvenile court, criminal court, immigration, housing, Social Security, health, family law and some consumer issues.
(added October 2006) - Legal Aid Society of San Mateo County
Legal Aid Society of San Mateo County provides free, quality civil legal services to San Mateo County’s low-income residents. Their advocacy has evolved with the times; they fought for civil rights in the 1960s and fair wages for farmworkers in the 1980s. Today their work encompasses more broad areas, you can visit their website for more information.
(added October 2006) - Legal Aid Society of Santa Clara County
The Legal Aid Society of Santa Clara County (LAS) is a non-profit corporation founded in 1960 to provide free, civil legal services for those low-income persons unable to obtain access to the judicial system through other avenues. As Silicon Valley’s economy has grown, the unique diversity of the area has made the needs of families in poverty more complex. Their representation ensures that their clients…
(added October 2006) - Legal Assistance for Seniors
Call if you are having legal problems with Social Security, SSI, health care (including Medi-Cal, Medicare or nursing home issues), senior or subsidized housing, elderly abuse or incapacity. Help is available to Alameda County residents over 60 years old.
(added October 2006) - Legal Assistance to the Elderly
Provides assistance on civil matters, including landlord/tenant, to S.F. residents, 60 years or older. Must be S.F. resident 60 years or older. Provides legal services and health insurance counseling for seniors (age 60 or over). Assistance includes help with Medicare, Medi-Cal, Social Security, SSI, tenant problems, physical abuse, financial abuse, residential care and nursing homes. Home, hospital and nursing home visits are made by appointment.…
(added October 2006) - Legal Services of Northern California (LSNC)
Since 1956, Legal Services of Northern California has provided quality legal services that empower the poor to identify and defeat the causes and effects of poverty. Its priorities include: - Support for Families - Enhancing Economic Stability - Safety, Stability and Health Care - Civil Rights - Serving Populations with Special Vulnerabilities
(added October 2006) - Little Tokyo Service Center
Provides counseling, information and referral services. Their Housing & Real Estate Development program develops affordable housing units.
(added October 2006) - Los Angeles City Attorney
Responsible for the civil and criminal enforcement of state consumer protection laws violated in the City of Los Angeles. Refers victims to appropriate investigative agencies. Also operates a dispute resolution program to assist individuals in resolving disputes.
(added October 2006) - Los Angeles County Department of Consumer Affairs
Counsels, investigates and mediates consumer complaints resulting from transactions in the marketplace. Conducts special investigations and makes referrals to law enforcement or regulatory agencies. Provides information to consumers and investigates home improvement and home repair scams.
(added October 2006) - Los Angeles County Medical Association
Contact about complaints regarding medical services received from doctors, questions about ethics or insurance problems. Provides information about medical services, mediation and peer review.
(added October 2006) - Los Angeles Housing + Community Investment Department (HCIDLA)
Contact regarding problems concerning rent control in Los Angeles or mediation of unlawful eviction or rent increases.
(added October 2006) - Marin County Mediation Services
Mediation Services was established in 1980 to offer the public an alternative to court as a way of resolving disputes in a variety of areas. Professionally trained and experienced Mediators help to facilitate resolutions for parties in conflict and for victims in Juvenile Delinquency matters.
(added October 2006) - Mercury News Action Line
Handles consumer complaints and makes referrals. Write if the problem will take more than a minute to describe over the phone and include name, address and phone number.
(added October 2006) - National Conflict Resolution Center
The National Conflict Resolution Center (NCRC) is a full service alternative dispute resolution provider, based in San Diego, California since 1983. NCRC provides and promotes collaborative dispute resolution and conflict management to individuals, organizations and society through education, training and client services.
(added October 2006) - National Consumers League's Fraud Center
National Fraud Information Center (NFIC) provides recorded information on current frauds; tips on how to avoid becoming a victim; consumer publications you can order; and access to staff who provide referral services and assistance in filing complaints.
(added October 2006) - National Council on the Aging (NCOA)
A full range of services and programs designed to enhance and assist older Americans and agencies that work with older Americans. They work with thousands of organizations across the country to help seniors find jobs and benefits, improve their health, live independently, and remain active in their communities. Check their website for the regional office near you.
(added October 2006) - National Credit Union Administration (NCUA)
Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint.
(added October 2006) - National Highway Traffic Safety Administration (NHTSA)
You can register a complaint regarding anything involving vehicle safety and learn if there is an active investigation. Recording provides information on vehicle safety, recalls and defects. Give make, model and year of car to learn if it has been subject to a recall or is under investigation. Crash test data is available; also gives information on child safety seats. Leave your address and the…
(added October 2006) - Natural Resources Defense Council (NRDC)
NRDC is a national advocacy, research and lobbying organization whose work involves the preservation of national resources and the protection of the public’s health. It also provides information on environmental issues.
(added October 2006) - Poison Control Centers in California (CPCS)
This is a telephone consultation service for emergency questions about poison exposure. Look in the White Pages for the poison control center that serves your county.
(added October 2006) - Privacy Rights Clearinghouse
Provides information and referral to California consumers for technology-related privacy issues. Free fact sheets on a variety of consumer topics: junk-mail, credit reports, contracts, Social Security numbers, medical privacy and others.
(added October 2006) - Project Sentinel
Project Sentinel is a non-profit agency providing services to help people resolve housing problems. The agency assists home seekers as well as housing providers through counseling, complaint investigation, mediation, conciliation and education. The services are funded by cities and counties in the greater Bay Area and Central Valley. All services are free and confidential.
(added October 2006)
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