Consumer Services Guide (CSG)
Consumer Action Edition
The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.
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- Public Advocates
Public Advocates Inc. is a nonprofit law firm and advocacy organization that challenges the systemic causes of poverty and racial discrimination by strengthening community voices in public policy and achieving tangible legal victories advancing education, housing and transit equity.
(added October 2006) - Riverside County Department of Community Action
Mediates disputes in the following areas: landlord/tenant, harassment, neighbor disputes, small claims, employment, domestic, consumer/business and senior issues. Also assists low-income households with utilities. Other programs include notary, tatoo removal, mentoring, apprenticeship programs and IDA savings-matching.
(added October 2006) - Riverside County District Attorney
Complaints are taken in writing. Call for a complaint form. Advice and referrals provided. Mediation services not available.
(added October 2006) - San Francisco District Attorney
Mediation of disputes involving San Francisco-based businesses; prosecution of criminal and civil consumer fraud.
(added October 2006) - San Francisco Medical Society (SFMS)
The San Francisco Medical Society is a nonprofit organization that advocates for physician and patient rights, unites physicians of all specialties to create a solid local medical community, and works to improve the health of all San Franciscans by providing support and education to physicians and patients. Contact them about complaints regarding medical services received from doctors, questions about ethics and insurance problems. They provides…
(added October 2006) - San Francisco Rent Stabilization and Arbitration Board (Rent Board)
Contact with questions about rent control in San Francisco. It may investigate reports of wrongful eviction as defined by city rent laws. This is an agency of the City/County of S.F.
(added October 2006) - San Francisco Tenants Union
Advises tenants on their rights. Publishes "San Francisco Tenants' Rights Handbook" and "Tenant Times." Drop-in counseling for non-members; phone counseling for members only. Assistance in tenant organizing. Call for hours.
(added October 2006) - San Mateo County District Attorney
The mission of the District Attorney’s Office is the prosecution of adult and juvenile offenders, to provide services to victims of crime, enforcement of consumer and environmental laws, provision of legal and investigative support to other law enforcement agencies, and dissemination of public information about law enforcement.
(added October 2006) - Santa Clara County District Attorney
Complaints are taken in writing. Call for a complaint form or write to the above address detailing the circumstances of your complaint. Provides information and referral; landlord/tenant information also available. Offices in San Jose.
(added October 2006) - Santa Cruz County District Attorney
Advises on buyer-seller disputes; provides legally-binding mediation/arbitration and investigates and prosecutes consumer fraud, misleading advertising and unfair business practices.
(added October 2006) - Santa Monica City Attorney
Provides free services to Santa Monica residents whose rights have been violated by Santa Monica businesses. Santa Monica residents experiencing problems in other locations will be referred to the appropriate agency.
(added October 2006) - Self-Help for the Elderly
A full range of services for seniors residing in San Francisco, San Mateo and Santa Clara Counties, including job training and placement, licensed home care, in-home support, delivered meals, residential care, independent housing, adult day health and Alzheimer's day care. Nine multi-service centers offer recreational and educational activities. Businesses include home repair, homecare and a domestic employment registry. A multi-service organization providing programs along a…
(added October 2006) - Senior Companion Program (SCP), Senior Corps
The Senior Companion Program (SCP) is part of Senior Corps, a network of national service programs that provides older Americans with the opportunity to apply their life experiences to meeting community needs. Senior Companions serve one-on-one with the frail elderly and other homebound persons who have difficulty completing everyday tasks. They assist with grocery shopping, bill paying, and transportation to medical appointments, and they alert…
(added October 2006) - Senior Services Information and Assistance
Senior Services mission is to to promote the emotional, social, and physical well-being of older adults in Washington state.
(added October 2006) - Solano County District Attorney
The mission of the Solano County District Attorney’s Office is to seek and do justice by assisting law enforcement and other public agencies in the investigation of crimes, prosecuting only those crimes which can be proved beyond a reasonable doubt, ensuring a fair trial for those accused of crime as well as for victims and witnesses of crimes, advocating to the public and to the…
(added October 2006) - Sonoma County District Attorney
The Sonoma County District Attorney’s Office is dedicated to providing the members of the community with a safe place to live by holding the guilty accountable, protecting the innocent, and preserving the dignity of victims and their families. They shall seek truth and justice in a professional manner, while maintaining the highest ethical standards.
(added October 2006) - Travel Consumer Restitution Corporation
In 1995, the California legislature enacted the Seller of Travel Law, creating the Travel Consumer Restitution Fund for the benefit of consumers located in California who suffer losses as a result of the bankruptcy, cessation of operations, insolvency, or material failure of a seller of travel to provide the transportation or travel services contracted for. The Travel Consumer Restitution Corporation (TCRC) was created to decide…
(added October 2006) - TURN (The Utility Reform Network)
A California consumer group that engages in advocacy on utility rate issues on behalf of residential and small business consumers; offers advice and referrals.
(added October 2006) - Missouri - Department of Motor Vehicles (DMV)
Missouri DMV site has been created to help you renew or register for a drivers license, find DMV forms, practice tests, drivers ed & traffic schools, auto insurance, or just about anything else related to Missouri DMV.
(added October 2006) - Learning Disabilities Association of America (LDA)
This non-profit organization educates individuals with learning disabilities and their parents about their individual disabilities, creates public awareness by spreading information, helps people find career opportunities and promotes education and training. The wide array of services provided include helping develop school programs, and publishing materials for adults with learning disabilities. Many resources and topics concerning learning disabilities are found online. You can also find the…
(added October 2006) - Koreatown Youth and Community Center, Inc. (KYCC)
Provides counseling, information and referral services in Korean.
(added October 2006) - Mississippi - Department of Public Safety
The Mississippi DPS is made up of eight different offices and 1200 state employees dedicated to the safety of our fellow Mississippians. Some of these offices like the Mississippi Highway Patrol or driver service’s bureaus are more familiar to you than others, but they all provide a valuable asset that improves the quality of life for residents. Under the DPS umbrella are offices like the…
(added October 2006) - Massachusetts - Department of Transport RMV Division
The Registry of Motor Vehicles Division (RMV) is responsible for vehicle operator licensing and vehicle and aircraft registration, available online and at branch offices across the Commonwealth. The Registry oversees commercial and non-commercial vehicle inspection stations.
(added October 2006) - Michigan - Department of Motor Vehicles (DMV)
Michigan DMV site has been created to help you renew or register for a drivers license, find DMV forms, practice tests, drivers ed & traffic schools, auto insurance, or just about anything else related to Michigan DMV.
(added October 2006) - Instituto Laboral de la Raza
For over 27 years, the Instituto Laboral de la Raza has served low income families of California as a nonprofit advocacy and workers’ resource center. Headquartered in the Mission District of San Francisco, with a field office in San Jose, the Instituto provides legal services, peer counseling, financial education and access to a network of services to the unorganized working poor. Most of their clients…
(added October 2006)
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