Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Sacramento

These are the results for consumer specific consumer resources for CA. The listing is grouped by primary service category, then sorted alphabetically.

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Attorneys General

• California - Attorney General
  The Attorney General represents the people of California in civil and criminal matters before trial courts, appellate courts and the supreme courts of California and the United States. The Attorney General also serves as legal counsel to state officers and, with few exceptions, to state agencies, boards and commissions. Exceptions to the centralized legal work done on behalf of the state are listed in Section… (Sacramento, CA)
  
• California - Department of Justice's Privacy Enforcement and Protection Unit
  The Department of Justice’s Privacy Enforcement and Protection Unit enforces state and federal privacy laws, empowers Californians by showing them how to better control their personal information when they use innovative technologies, promotes smart online behavior by offering timely resources for consumers, parents and educators, works with companies on privacy trends and offers best practice guidance, and advises the Attorney General on privacy matters. (Sacramento, CA)
  

Auto

• Arbitration Certification Program (ACP)
  The Department of Consumer Affairs' Arbitration Certification Program (ACP) certifies and monitors third-party arbitration programs of participating automobile manufacturers to ensure compliance with California laws and regulations governing resolution of warranty disputes involving new/used vehicles purchased with the manufacturer's new-car warranty. The ACP also ensures that certified programs conduct dispute resolution in a fair and expeditious manner. (Sacramento, CA)
  
• California - Department of Motor Vehicles (DMV)
  Contact if you have a complaint against a used or new car dealer concerning registration and sales or warranty repair problems. For service warranties, see the Federal Trade Commission or the Department of Insurance. DMV also regulates driving schools, dismantlers and registration service providers. For a referral to a DMV investigator, contact your local DMV office. (Sacramento, CA)
  
• California - New Motor Vehicle Board
  Contact about problems with new or used vehicles purchased from new car dealerships. This is the only state agency that gives advice on the lemon law, but it does not have jurisdiction over lemon law cases. (Sacramento, CA)
  
• California - State Driving Law
  You will find a summary of the state driving law for your state. You will learn about violations of state driving law that could result in your driver license being suspended or revoked. (Sacramento, CA)
  
• California Air Resources Board
  Handles complaints about smog devices and controls; provides research on the environment. Calls returned within four hours. (Sacramento, CA)
  
• California Highway Patrol (CHP)
  Field offices can determine if automobiles meet the state's safety, noise or smog regulations. Consumers with questions regarding their vehicles should call a local field office. Check telephone book for locations throughout the state. (Sacramento, CA)
  
• Consumers for Auto Reliability And Safety (CARS)
  Information about California’s lemon law, updates on changes to auto safety laws, as well as links to sites about auto safety and how to avoid buying a lemon. (Sacramento, CA)
  

Banking Authorities

• California - Department of Financial Institutions (DFI)
  The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. (Sacramento, CA)
  
• California - Department of Financial Protection and Innovation (DFPI)
  The Department of Financial Protection and Innovation (DFPI) provides protection to consumers and services to businesses engaged in financial transactions. The Department regulates a variety of financial services, products and professionals. The Department oversees the operations of state-licensed financial institutions, including banks, credit unions, money transmitters, issuers of payment instruments and travelers checks, and premium finance companies. Additionally, the Department licenses and regulates a variety… (Sacramento, CA)
  

Better Business Bureau

• California - Better Business Bureau Central California & Inland Empire Counties (BBB)
  Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. The California BBC is now Better Business Bureau Central California & Inland Empire Counties, also know as BBB CCIE. (Sacramento, CA)
  

Children and Young Adults

• Professional Fiduciaries Bureau, Dept. of Consumer Affairs of California
  The Professional Fiduciaries Bureau was created by legislation that passed and was enacted into law in 2007 to regulate non-family member professional fiduciaries, including conservators, guardians, trustees, and agents under durable power of attorney as defined by the Professional Fiduciaries Act. Professional fiduciaries provide critical services to seniors, disabled persons, and children. They manage matters for clients including daily care, housing and medical needs, and… (Sacramento, CA)
  

Complaint Assistance

• Board of Accountancy
  The mission of the California Board of Accountancy is to protect the public welfare, particularly consumers, by ensuring that only qualified persons and firms are licensed to practice public accountancy and that appropriate standards of competency and practice, including ethics, objectivity and independence are established and enforced. (Sacramento, CA)
  
• Bureau of Electronic and Appliance Repair
  Looks into complaints about invoices which exceed the written estimate, incompetent repairs, etc. Call to get a complaint form. Complaints in letter form are also acceptable. (Sacramento, CA)
  

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