Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Chicago

These are the results for consumer specific consumer resources for IL. The listing is grouped by primary service category, then sorted alphabetically.

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Attorneys General

• Illinois - Attorney General
  The Attorney General is the state's chief legal officer and is responsible for protecting the public interest of the state and its people. The job of the Attorney General is to: 1) Advocate on behalf of all of the people of Illinois; 2) Legislate with members of the General Assembly for new laws; and 3) Litigate to ensure state laws are followed and respected. 4)… (Chicago, IL)
  
• Illinois - Attorney General
  The Attorney General is the state's chief legal officer and is responsible for protecting the public interest of the state and its people. The job of the Attorney General is to: 1) Advocate on behalf of all of the people of Illinois; 2) Legislate with members of the General Assembly for new laws; and 3) Litigate to ensure state laws are followed and respected. 4)… (Chicago, IL)
  
• Illinois - Attorney General
  The Attorney General is the state's chief legal officer and is responsible for protecting the public interest of the state and its people. The job of the Attorney General is to: 1) Advocate on behalf of all of the people of Illinois; 2) Legislate with members of the General Assembly for new laws; and 3) Litigate to ensure state laws are followed and respected. 4)… (Chicago, IL)
  

Auto

• Illinois - Department of Motor Vehicles (DMV)
  The Illinois DMV site has been created to help you renew or register for a drivers license, find DMV forms, practice tests, drivers ed & traffic schools, auto insurance, or just about anything else related to Illinois DMV. (Chicago, IL)
  

Banking Authorities

• Illinois - Commissioner of Banks and Real Estate
  The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. (Chicago, IL)
  

Better Business Bureau

• Illinois - Better Business Bureau (BBB)
  Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. (Chicago, IL)
  

Children and Young Adults

• National Runaway Switchboard (part of Health and Human Services)
  The mission at the National Runaway Switchboard is to help keep America’s runaway and at-risk youth safe and off the streets. Their services are provided in part through funding from Family and Youth Services Bureau in the Administration for Children and Families, U.S. Department of Health and Human Services. (Chicago, IL)
  

Complaint Assistance

• Commodity Futures Trading Commission
  Accepts online reports of suspicious activites or transactions involving the trading of commodity futures contracts or commodity options. Visit http://www.cftc.gov/ConsumerProtection/ReparationsProgram/index.htm for consumers filing a complaint with their Reparations Program. (Chicago, IL)
  
• Securities and Exchange Commission (SEC)
  Handles complaints about stock brokerage firms, mutual funds, stock transactions, stolen or lost certificates, and insider trading. The Commission is responsible for preventing fraud and deception in the purchase and sale of securities and this office and also administers federal laws involving securities and finances to protect investors and the public. (Chicago, IL)
  

Consumer Information

• CharityWatch
  CharityWatch (formerly the American Institute of Philanthropy) is a nationally prominent charity watchdog service whose purpose is to help donors make informed giving decisions. (Chicago, IL)
  
• Morningstar
  Morningstar is a trusted source for insightful information on stocks, mutual funds, variable annuities, closed-end funds, exchange-traded funds, separate accounts, hedge funds, and 529 college savings plans (Chicago, IL)
  
• National Runaway Switchboard (part of Health and Human Services)
  The mission at the National Runaway Switchboard is to help keep America’s runaway and at-risk youth safe and off the streets. Their services are provided in part through funding from Family and Youth Services Bureau in the Administration for Children and Families, U.S. Department of Health and Human Services. (Chicago, IL)
  
• Office of Fair Housing and Equal Opportunity (FHEO), HUD
  HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. (Chicago, IL)
  
• United States Postal Inspection Service, (USPS)
  The mission of the United States Postal Inspection Service is to protect the U.S. Postal Service, its employees and its customers from criminal attack, and protect the nation’s mail system from criminal misuse. (Chicago, IL)
  

Consumer Protection

• Illinois - Attorney General
  The Attorney General is the state's chief legal officer and is responsible for protecting the public interest of the state and its people. The job of the Attorney General is to: 1) Advocate on behalf of all of the people of Illinois; 2) Legislate with members of the General Assembly for new laws; and 3) Litigate to ensure state laws are followed and respected. 4)… (Chicago, IL)
  

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