Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Chicago

These are the results for consumer specific consumer resources for IL. The listing is grouped by primary service category, then sorted alphabetically.

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Consumer Protection

• Illinois - Attorney General
  The Attorney General is the state's chief legal officer and is responsible for protecting the public interest of the state and its people. The job of the Attorney General is to: 1) Advocate on behalf of all of the people of Illinois; 2) Legislate with members of the General Assembly for new laws; and 3) Litigate to ensure state laws are followed and respected. 4)… (Chicago, IL)
  
• Illinois - Attorney General
  The Attorney General is the state's chief legal officer and is responsible for protecting the public interest of the state and its people. The job of the Attorney General is to: 1) Advocate on behalf of all of the people of Illinois; 2) Legislate with members of the General Assembly for new laws; and 3) Litigate to ensure state laws are followed and respected. 4)… (Chicago, IL)
  
• Illinois - Better Business Bureau (BBB)
  Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. (Chicago, IL)
  
• Illinois - Commissioner of Banks and Real Estate
  The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. (Chicago, IL)
  
• Illinois - Division of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. (Chicago, IL)
  
• National Runaway Switchboard (part of Health and Human Services)
  The mission at the National Runaway Switchboard is to help keep America’s runaway and at-risk youth safe and off the streets. Their services are provided in part through funding from Family and Youth Services Bureau in the Administration for Children and Families, U.S. Department of Health and Human Services. (Chicago, IL)
  
• Natural Resources Defense Council (NRDC)
  NRDC is a national advocacy, research and lobbying organization whose work involves the preservation of national resources and the protection of the public’s health. It also provides information on environmental issues. (Chicago, IL)
  
• Office of Fair Housing and Equal Opportunity (FHEO), HUD
  HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. (Chicago, IL)
  
• Office of Thrift Supervision (OTS), Dept. of the Treasury
  Contact to complain about federally-chartered savings and loans (S&Ls) or violations of federal rules by state-chartered S&Ls. (Chicago, IL)
  
• United States Postal Inspection Service, (USPS)
  The mission of the United States Postal Inspection Service is to protect the U.S. Postal Service, its employees and its customers from criminal attack, and protect the nation’s mail system from criminal misuse. (Chicago, IL)
  

Disability Services

• Alzheimer's Association
  This association provides counsel and support, accurate information, and professional education. There are many support systems, including safety services such as a 24-hour toll-free emergency crisis line. In addition, the Alzheimer’s Association provides a contact center with 24 hour, seven days a week providing information and referral to anyone with questions or concerns about memory problems, dementia, or Alzheimer’s disease. The toll-free number is (800)… (Chicago, IL)
  
• Easter Seals
  This Nationwide organization represents families with disabilities. It provides services including after school programs, health and wellness centers, child development centers and early intervention. It also sends out a monthly newsletter with disability-related news. You can check the website for the office location nearest you. (Chicago, IL)
  

Discrimination

• Office of Fair Housing and Equal Opportunity (FHEO), HUD
  HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. (Chicago, IL)
  

Financial Services

• Commodity Futures Trading Commission
  Accepts online reports of suspicious activites or transactions involving the trading of commodity futures contracts or commodity options. Visit http://www.cftc.gov/ConsumerProtection/ReparationsProgram/index.htm for consumers filing a complaint with their Reparations Program. (Chicago, IL)
  
• Fannie Mae
  Fannie Mae provides financial products and services to help low-, moderate-, and middle-income families to buy homes. Site includes a calculator to help you figure out the total costs of a mortgage. (Chicago, IL)
  

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