Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Boston

These are the results for consumer specific consumer resources for MA. The listing is grouped by primary service category, then sorted alphabetically.

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Attorneys General

• Massachusetts - Attorney General
  The Public Protection and Advocacy Bureau uses investigation, analysis, affirmative litigation, and other advocacy to advance the Attorney General’s statutory and constitutional responsibility to enforce laws protecting the public. The Bureau focuses on a wide range of issues, including: equality and civil liberties for all; clean air, land and water; fair and competitive business practices in the areas of consumer protection, antitrust, and financial services… (Boston, MA)
  

Auto

• Massachusetts - Department of Transport RMV Division
  The Registry of Motor Vehicles Division (RMV) is responsible for vehicle operator licensing and vehicle and aircraft registration, available online and at branch offices across the Commonwealth. The Registry oversees commercial and non-commercial vehicle inspection stations. (Boston, MA)
  

Banking Authorities

• Massachusetts - Division of Banks
  The Division’s mission is to advance the public interest with the highest level of integrity and innovation by ensuring a sound, competitive, and accessible banking and financial services environment. (Boston, MA)
  

Complaint Assistance

• Securities and Exchange Commission (SEC)
  Handles complaints about stock brokerage firms, mutual funds, stock transactions, stolen or lost certificates, and insider trading. The Commission is responsible for preventing fraud and deception in the purchase and sale of securities and this office and also administers federal laws involving securities and finances to protect investors and the public. (Boston, MA)
  

Consumer Information

• Office of Fair Housing and Equal Opportunity (FHEO), HUD
  HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. (Boston, MA)
  

Consumer Protection

• Massachusetts - Attorney General
  The Public Protection and Advocacy Bureau uses investigation, analysis, affirmative litigation, and other advocacy to advance the Attorney General’s statutory and constitutional responsibility to enforce laws protecting the public. The Bureau focuses on a wide range of issues, including: equality and civil liberties for all; clean air, land and water; fair and competitive business practices in the areas of consumer protection, antitrust, and financial services… (Boston, MA)
  
• Massachusetts - Department of Public Utilities
  The Department is responsible for oversight of investor-owned electric power, natural gas, and water industries in the Commonwealth; developing alternatives to traditional regulation; monitoring service quality; regulating safety in the transportation and gas pipeline areas; and for the siting of energy facilities. The mission of the Department is to ensure that utility consumers are provided with the most reliable service at the lowest possible cost;… (Boston, MA)
  
• Massachusetts - Division of Banks
  The Division’s mission is to advance the public interest with the highest level of integrity and innovation by ensuring a sound, competitive, and accessible banking and financial services environment. (Boston, MA)
  
• Massachusetts - Division of Insurance
  The primary mission of the Division of Insurance is to monitor the solvency of its licensees in order to promote a healthy, responsive and willing marketplace for consumers who purchase insurance products. (Boston, MA)
  
• Office of Fair Housing and Equal Opportunity (FHEO), HUD
  HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. (Boston, MA)
  

Discrimination

• Office of Fair Housing and Equal Opportunity (FHEO), HUD
  HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. (Boston, MA)
  

Financial Services

• Massachusetts - Division of Banks
  The Division’s mission is to advance the public interest with the highest level of integrity and innovation by ensuring a sound, competitive, and accessible banking and financial services environment. (Boston, MA)
  

Food Safety

• Environmental Protection Agency (EPA)
  Provides information on emergency planning for chemical accidents and on toxic chemicals emitted or released (by industry) in the environment. Other information available through local emergency planning committees. (Boston, MA)
  

Housing

• Office of Fair Housing and Equal Opportunity (FHEO), HUD
  HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. (Boston, MA)
  

Insurance

• Massachusetts - Division of Insurance
  The primary mission of the Division of Insurance is to monitor the solvency of its licensees in order to promote a healthy, responsive and willing marketplace for consumers who purchase insurance products. (Boston, MA)
  

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