Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Boston

These are the results for consumer specific consumer resources for MA. The listing is grouped by primary service category, then sorted alphabetically.

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Insurance Regulators

• Massachusetts - Division of Insurance
  The primary mission of the Division of Insurance is to monitor the solvency of its licensees in order to promote a healthy, responsive and willing marketplace for consumers who purchase insurance products. (Boston, MA)
  

Investing

• Massachusetts - Securities Division
  The primary mission of the Massachusetts Securities Division is investor protection. Consistent with that mission, the division works to ensure a free and competitive securities market in Massachusetts, thereby increasing investor confidence, encouraging the formation of capital, and supporting the creation of new jobs in Massachusetts. (Boston, MA)
  
• Securities and Exchange Commission (SEC)
  Handles complaints about stock brokerage firms, mutual funds, stock transactions, stolen or lost certificates, and insider trading. The Commission is responsible for preventing fraud and deception in the purchase and sale of securities and this office and also administers federal laws involving securities and finances to protect investors and the public. (Boston, MA)
  

Investor Protection

• Massachusetts - Securities Division
  The primary mission of the Massachusetts Securities Division is investor protection. Consistent with that mission, the division works to ensure a free and competitive securities market in Massachusetts, thereby increasing investor confidence, encouraging the formation of capital, and supporting the creation of new jobs in Massachusetts. (Boston, MA)
  

Legal Assistance

• National Consumer Law Center (NCLC)
  The National Consumer Law Center (NCLC) helps consumers, their advocates and public policy makers use powerful and complex consumer laws on behalf of low-income and elderly Americans seeking economic justice. (Boston, MA)
  

Utilities

• Massachusetts - Department of Public Utilities
  The Department is responsible for oversight of investor-owned electric power, natural gas, and water industries in the Commonwealth; developing alternatives to traditional regulation; monitoring service quality; regulating safety in the transportation and gas pipeline areas; and for the siting of energy facilities. The mission of the Department is to ensure that utility consumers are provided with the most reliable service at the lowest possible cost;… (Boston, MA)
  

Utilities Commissions

• Massachusetts - Department of Public Utilities
  The Department is responsible for oversight of investor-owned electric power, natural gas, and water industries in the Commonwealth; developing alternatives to traditional regulation; monitoring service quality; regulating safety in the transportation and gas pipeline areas; and for the siting of energy facilities. The mission of the Department is to ensure that utility consumers are provided with the most reliable service at the lowest possible cost;… (Boston, MA)
  

Weights and Measures Offices

• Massachusetts - Weights and Measures Office
  The Division of Standards (DOS) enforces laws, rules, and regulations relating to weights and measures and the use of weighing and measuring devices in commercial transactions. (Boston, MA)
  

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