Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Austin

These are the results for consumer specific consumer resources for TX. The listing is grouped by primary service category, then sorted alphabetically.

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Attorneys General

• Texas - Attorney General
  The Attorney General for the State of Texas protects consumers and the legitimate business community by filing civil lawsuits under the Deceptive Trade Practices Act and other consumer protection statutes. Consumer Complaints filed with this agency may form the basis for an investigation into a company's business practices. In some cases, significant numbers of complaints about a business may give rise to legal action, not… (Austin, TX)
  

Auto

• Texas - Department of Public Safety (DPS)
  Texas DPS has been created to help you renew or register for a drivers license, find forms, practice tests, drivers ed & traffic schools, auto insurance, or just about anything else related to Texas DPS. (Austin, TX)
  

Better Business Bureau

• Texas - Better Business Bureau (BBB)
  Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. (Austin, TX)
  

Complaint Assistance

• National Credit Union Administration (NCUA)
  Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint. (Austin, TX)
  

Consumer Information

• National Credit Union Administration (NCUA)
  Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint. (Austin, TX)
  
• Texas - State Securities Board
  The State Securities Board is responsible for regulating the securities industry in Texas. They register securities offered or sold in Texas and oversee the firms and individuals selling securities or providing investment advice to Texans. Through their Investor Education initiative, they help the fellow Texans become informed investors. (Austin, TX)
  

Consumer Protection

• Fair Isaac Corporation (FICO)
  Fair Isaacs Inc. is one of the largest and oldest creators of the consumer credit scoring models used by financial institutions to assess loan applicants' risk, offers very general information on credit scores. (Austin, TX)
  
• Texas - Attorney General
  The Attorney General for the State of Texas protects consumers and the legitimate business community by filing civil lawsuits under the Deceptive Trade Practices Act and other consumer protection statutes. Consumer Complaints filed with this agency may form the basis for an investigation into a company's business practices. In some cases, significant numbers of complaints about a business may give rise to legal action, not… (Austin, TX)
  
• Texas - Banking Commissioner
  The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. (Austin, TX)
  
• Texas - Better Business Bureau (BBB)
  Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. (Austin, TX)
  
• Texas - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. (Austin, TX)
  
• Texas - Public Utility Commission
  The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost. (Austin, TX)
  

Credit

• Fair Isaac Corporation (FICO)
  Fair Isaacs Inc. is one of the largest and oldest creators of the consumer credit scoring models used by financial institutions to assess loan applicants' risk, offers very general information on credit scores. (Austin, TX)
  
• National Credit Union Administration (NCUA)
  Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint. (Austin, TX)
  

Financial Services

• Fair Isaac Corporation (FICO)
  Fair Isaacs Inc. is one of the largest and oldest creators of the consumer credit scoring models used by financial institutions to assess loan applicants' risk, offers very general information on credit scores. (Austin, TX)
  

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