Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Alexandria

These are the results for consumer specific consumer resources for VA. The listing is grouped by primary service category, then sorted alphabetically.

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Complaint Assistance

• National Credit Union Administration (NCUA)
  Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint. (Alexandria, VA)
  
• National Credit Union Administration (NCUA)
  Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint. (Alexandria, VA)
  

Consumer Agencies

• SOCAP International (Society of Consumer Affairs Professionals)
  SOCAP provides training, conferences, and publications to encourage and maintain the integrity of business in transactions with consumers. The organization also encourages and promotes effective communication and understanding among business, government and consumers, and defines and advances the consumer affairs profession. (Alexandria, VA)
  

Consumer Information

• Direct Marketing Association (DMA)
  The Direct Marketing Association is the leading global trade association of businesses and nonprofit organizations using and supporting multichannel direct marketing tools and techniques. DMA advocates industry standards for responsible marketing, promotes relevance as the key to reaching consumers with desirable offers, and provides cutting-edge research, education, and networking opportunities to improve results throughout the end-to-end direct marketing process. (Alexandria, VA)
  
• ED Pubs
  Ed Pubs is the Education Publications Center for the US Department of Education. You can contact ED Pubs to find out what’s available on topics of interest to you and to order free copies of publications, videotapes, CD-ROMS, posters, bookmarks, and other products. Many publications can be acquired instantly in electronic form via the Internet. You can order copies of publications using one of the… (Alexandria, VA)
  
• Motley Fool
  Offers stock quotes, news, charts and data, model portfolios, and personal finance advice. (Alexandria, VA)
  
• National Credit Union Administration (NCUA)
  Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint. (Alexandria, VA)
  
• National Credit Union Administration (NCUA)
  Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint. (Alexandria, VA)
  
• Pension Benefit Guaranty Corporation
  PBGC was created by the Employee Retirement Income Security Act of 1974 to encourage the growth of defined benefit pension plans, provide timely and uninterrupted payment of pension benefits, and keep pension insurance premiums at a minimum. Defined benefit pension plans promise to pay a specified monthly benefit at retirement, commonly based on salary and years on the job. (Alexandria, VA)
  
• SOCAP International (Society of Consumer Affairs Professionals)
  SOCAP provides training, conferences, and publications to encourage and maintain the integrity of business in transactions with consumers. The organization also encourages and promotes effective communication and understanding among business, government and consumers, and defines and advances the consumer affairs profession. (Alexandria, VA)
  
• United States Patent and Trademark Office (DOC)
  The USPTO is a federal agency in the Department of Commerce. For over 200 years, the basic role of the USPTO has remained the same: to promote the progress of science and the useful arts by securing for limited times to inventors the exclusive right to their respective discoveries (Article 1, Section 8 of the United States Constitution). Under this system of protection new products… (Alexandria, VA)
  

Consumer Protection

• Center for Nutrition Policy and Promotion (USDA)
  The Center for Nutrition Policy and Promotion is the focal point within USDA where scientific research is linked with the nutritional needs of the American public. The Center for Nutrition Policy and Promotion carries out its mission by: * Developing and coordinating nutrition policy within the USDA * Assessing the cost-effectiveness of government-sponsored nutrition programs on food consumption, food expenditures, food-related behavior, and nutritional status… (Alexandria, VA)
  
• Direct Marketing Association (DMA)
  The Direct Marketing Association is the leading global trade association of businesses and nonprofit organizations using and supporting multichannel direct marketing tools and techniques. DMA advocates industry standards for responsible marketing, promotes relevance as the key to reaching consumers with desirable offers, and provides cutting-edge research, education, and networking opportunities to improve results throughout the end-to-end direct marketing process. (Alexandria, VA)
  

Credit

• National Credit Union Administration (NCUA)
  Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint. (Alexandria, VA)
  
• National Credit Union Administration (NCUA)
  Insures member shares in all federal credit unions and state credit unions that apply for and meet the insurance standards. Handles complaints against member agencies. Call one of their regional offices first to resolve the complaint. (Alexandria, VA)
  

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