Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for Suffolk County

These are the results for consumer specific consumer resources for Suffolk County. The listing is grouped by primary service category, then sorted alphabetically.

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Attorneys General

• Massachusetts - Attorney General
  The Public Protection and Advocacy Bureau uses investigation, analysis, affirmative litigation, and other advocacy to advance the Attorney General’s statutory and constitutional responsibility to enforce laws protecting the public. The Bureau focuses on a wide range of issues, including: equality and civil liberties for all; clean air, land and water; fair and competitive business practices in the areas of consumer protection, antitrust, and financial services… (Boston, MA)
  

Auto

• Massachusetts - Department of Transport RMV Division
  The Registry of Motor Vehicles Division (RMV) is responsible for vehicle operator licensing and vehicle and aircraft registration, available online and at branch offices across the Commonwealth. The Registry oversees commercial and non-commercial vehicle inspection stations. (Boston, MA)
  

Banking Authorities

• Massachusetts - Division of Banks
  The Division’s mission is to advance the public interest with the highest level of integrity and innovation by ensuring a sound, competitive, and accessible banking and financial services environment. (Boston, MA)
  

Consumer Protection

• Massachusetts - Attorney General
  The Public Protection and Advocacy Bureau uses investigation, analysis, affirmative litigation, and other advocacy to advance the Attorney General’s statutory and constitutional responsibility to enforce laws protecting the public. The Bureau focuses on a wide range of issues, including: equality and civil liberties for all; clean air, land and water; fair and competitive business practices in the areas of consumer protection, antitrust, and financial services… (Boston, MA)
  
• Massachusetts - Department of Public Utilities
  The Department is responsible for oversight of investor-owned electric power, natural gas, and water industries in the Commonwealth; developing alternatives to traditional regulation; monitoring service quality; regulating safety in the transportation and gas pipeline areas; and for the siting of energy facilities. The mission of the Department is to ensure that utility consumers are provided with the most reliable service at the lowest possible cost;… (Boston, MA)
  
• Massachusetts - Division of Banks
  The Division’s mission is to advance the public interest with the highest level of integrity and innovation by ensuring a sound, competitive, and accessible banking and financial services environment. (Boston, MA)
  
• Massachusetts - Division of Insurance
  The primary mission of the Division of Insurance is to monitor the solvency of its licensees in order to promote a healthy, responsive and willing marketplace for consumers who purchase insurance products. (Boston, MA)
  

Financial Services

• Massachusetts - Division of Banks
  The Division’s mission is to advance the public interest with the highest level of integrity and innovation by ensuring a sound, competitive, and accessible banking and financial services environment. (Boston, MA)
  

Insurance

• Massachusetts - Division of Insurance
  The primary mission of the Division of Insurance is to monitor the solvency of its licensees in order to promote a healthy, responsive and willing marketplace for consumers who purchase insurance products. (Boston, MA)
  

Insurance Regulators

• Massachusetts - Division of Insurance
  The primary mission of the Division of Insurance is to monitor the solvency of its licensees in order to promote a healthy, responsive and willing marketplace for consumers who purchase insurance products. (Boston, MA)
  

Investing

• Massachusetts - Securities Division
  The primary mission of the Massachusetts Securities Division is investor protection. Consistent with that mission, the division works to ensure a free and competitive securities market in Massachusetts, thereby increasing investor confidence, encouraging the formation of capital, and supporting the creation of new jobs in Massachusetts. (Boston, MA)
  

Investor Protection

• Massachusetts - Securities Division
  The primary mission of the Massachusetts Securities Division is investor protection. Consistent with that mission, the division works to ensure a free and competitive securities market in Massachusetts, thereby increasing investor confidence, encouraging the formation of capital, and supporting the creation of new jobs in Massachusetts. (Boston, MA)
  

Legal Assistance

• National Consumer Law Center (NCLC)
  The National Consumer Law Center (NCLC) helps consumers, their advocates and public policy makers use powerful and complex consumer laws on behalf of low-income and elderly Americans seeking economic justice. (Boston, MA)
  

Utilities

• Massachusetts - Department of Public Utilities
  The Department is responsible for oversight of investor-owned electric power, natural gas, and water industries in the Commonwealth; developing alternatives to traditional regulation; monitoring service quality; regulating safety in the transportation and gas pipeline areas; and for the siting of energy facilities. The mission of the Department is to ensure that utility consumers are provided with the most reliable service at the lowest possible cost;… (Boston, MA)
  

Utilities Commissions

• Massachusetts - Department of Public Utilities
  The Department is responsible for oversight of investor-owned electric power, natural gas, and water industries in the Commonwealth; developing alternatives to traditional regulation; monitoring service quality; regulating safety in the transportation and gas pipeline areas; and for the siting of energy facilities. The mission of the Department is to ensure that utility consumers are provided with the most reliable service at the lowest possible cost;… (Boston, MA)
  

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