Consumer Services Guide (CSG)
Consumer Action Edition
The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.
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- Puerto Rico - Public Service Commission
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - Nebraska - Public Service Commission
The mission of the Nebraska Public Service Commission is to assure Nebraskans receive high quality, safe and reliable public services at fair and affordable rates.
(added October 2006) - South Carolina - Public Service Commission
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - North Carolina - Utilities Commission
The North Carolina Utilities Commission is an agency of the State of North Carolina created by the General Assembly to regulate the rates and services of all public utilities in North Carolina. It is the oldest regulatory body in state government. The present Commission evolved from the Railroad Commission which was created in 1891 and given authority to regulate railroad, steam boat, and telegraph companies.
(added October 2006) - West Virginia - Public Service Commission
West Virginia PSC supports and promotes a utility regulatory and transportation safety environment that balances the interests of all parties and pursues excellence through quality. They do so to ensure that reasonably priced and reliable utility services are available to all customers, and to increase business investment, job creation/retention, and the state’s overall economic competitiveness.
(added October 2006) - Minnesota - Public Utilities Commission
The Minnesota Public Utilities Commission (PUC) regulates three cornerstone service industries in Minnesota’s economy, i.e., electricity, natural gas and telephone. The Minnesota Public Utilities Commission’s mission is to create and maintain a regulatory environment that ensures safe, reliable and efficient utility services at fair and reasonable rates.
(added October 2006) - Mississippi - Public Service Commission
The Public Service Commission regulates telecommunications, electric, gas, water and sewer utilities. The agency is charged with assuring that rates and charges for services are just and reasonable, that the service rendered is reasonably adequate, and that any facilities constructed or acquired are required for the convenience and necessity of the public. Additionally, the agency exercises safety jurisdiction over gas pipelines and has area jurisdiction…
(added October 2006) - New Mexico - Public Regulation Commission Consumer Relations Division
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - Texas - Public Utility Commission
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - Rhode Island - Public Utilities Commission
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - Montana - Public Service Commission (PSC)
The Montana PSC is to ensure that public utilities in Montana provide adequate service to customers at reasonable rates. In its decisions, the commission tries to balance the interests of ratepayers who are concerned about utility costs with the utilities’ need to have the opportunity to earn a fair rate of return on their investment.
(added October 2006) - Virgin Islands - Public Services Commission
The mission of the Public Services Commission is to regulate all public utilities operating in the territory to ensure a fair and reasonable rate of return while providing the rate payers with the highest quality service in a safe, consistent and efficient manner.
(added October 2006) - Maine - Public Utilities Commission
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - New York - Public Service Commission (PSC), Consumer Education & Advocacy
The Office of Consumer Services of NY PSC provides a variety of services to protect and assist utility customers. Its Consumer Assistance and Consumer Education and Advocacy sections seek to ensure that the Department and the utility companies it regulates are responsive to the needs and concerns of individual consumers and to the public.
(added October 2006) - Utilities Commissions
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - New Jersey - Board of Public Utilities (BPU)
NJ BPU regulates critical services such as natural gas, electricity, water and telecommunications and cable television. The Board addresses issues of consumer protection, energy reform, deregulation of energy and telecommunications services and the restructuring of utility rates to encourage energy conservation and competitive pricing in the industry. The Board also has responsibility for monitoring utility service and responding to consumer complaints.
(added October 2006) - North Dakota - Public Service Commission
The Public Service Commission fulfills its statutory mandates by protecting the public interest and regulating utilities, mining companies, and licensees in a fair, efficient, responsive, and cooperative manner. Regulatory initiatives assure that: * Utility customers receive reliable and safe service at reasonable and just rates. * Mined coal lands are reclaimed to provide a safe and productive environment now and in the future. * License…
(added October 2006) - Wisconsin - Public Service Commission (Utilities Regulator)
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - Massachusetts - Department of Public Utilities
The Department is responsible for oversight of investor-owned electric power, natural gas, and water industries in the Commonwealth; developing alternatives to traditional regulation; monitoring service quality; regulating safety in the transportation and gas pipeline areas; and for the siting of energy facilities. The mission of the Department is to ensure that utility consumers are provided with the most reliable service at the lowest possible cost;…
(added October 2006) - South Dakota - Public Utilities Commission
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - Ohio - Public Utilities Commission
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - Utah - Public Service Commission
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - Pennsylvania - Public Utility Commission
The Public Utilities Commission (RIPUC) and the Division of Public Utilities and Carriers (DPUC) are independent regulatory bodies whose mission is to ensure that safe, reliable, quality utility service is provided at a fair and reasonable cost.
(added October 2006) - Nevada - Public Utilities Commission
The Public Utilities Commission supervises and regulates the operation and maintenance of utility services in Nevada.
(added October 2006) - Vermont - Public Service Board
The Public Service Board is a three member, quasi-judicial board that supervises the rates, quality of service, and overall financial management of Vermont's public utilities: electric, gas, telecommunications and private water companies. The board also supervises cable television companies, although federal law preempts most authority to regulate cable rates or programming.
(added October 2006)
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