Consumer Services Guide (CSG)
Consumer Action Edition
The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.
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- Delaware - Department of Insurance
The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
(added October 2006) - Delaware - State Bank Commissioner
The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit.
(added October 2006) - Dental Board of California
Receives complaints involving misrepresentation, fraud or unprofessional conduct by dentists. Provides license status of California dentists.
(added October 2006) - District of Columbia - Attorney General
The District of Columbia’s Office of the Attorney General (OAG) enforces the District’s consumer protection and antitrust laws. It brings court actions to stop deceptive, anticompetitive, or unconscionable business practices and to obtain compensation for consumers. Although this office does not represent individual consumers, it uses complaint information it receives to determine whether there is a pattern or practice by a business that warrants investigation…
(added October 2006) - District of Columbia - Commissioner of Banking and Financial Institutions
The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit.
(added October 2006) - Florida - Attorney General
The Attorney General's Office is an enforcing authority of Florida's Deceptive and Unfair Trade Practices Act, which is meant to protect individual consumers and legitimate businesses from various types of illegal conduct in trade or commerce. Pursuant to the Act, the attorney general investigates and files civil actions against persons who engage in unfair methods of competition, unfair, unconscionable or deceptive trade practices, including, but…
(added October 2006) - Florida - Department of Financial Services
The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit.
(added October 2006) - Georgia - Attorney General
The mission of the Department of Law is to serve the citizens of the State of Georgia by providing legal representation of the highest quality to the agencies, officers and employees of state government and by honorably and vigorously carrying out the constitutional and statutory responsibilities of the Attorney General.
(added October 2006) - Georgia - Legal and Consumer Affairs Specialist
The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit.
(added October 2006) - Hawaii - Attorney General
The Attorney General is the chief legal officer and chief law enforcement officer of the State of Hawaii. The Attorney General is appointed by the Governor. 180 attorneys and over 500 professional and support personnel assist the Attorney General in fulfilling the responsibilities of the office. Personally or through deputy attorneys general, the Attorney General (1) appears for the State in civil and criminal cases…
(added October 2006) - Housing Rights Committee of San Francisco
Housing Rights Committee is a tenants rights organization that offers free counseling for San Francisco tenants in all types of housing, including rent-control, public housing and Section 8.
(added October 2006) - Idaho - Attorney General
The Office of the Attorney General provides legal representation to the State of Idaho. This representation is furnished to the State's agencies in the furtherance of the State's legal interests, not the personal interests of individual citizens.
(added October 2006) - Illinois - Attorney General
The Attorney General is the state's chief legal officer and is responsible for protecting the public interest of the state and its people. The job of the Attorney General is to: 1) Advocate on behalf of all of the people of Illinois; 2) Legislate with members of the General Assembly for new laws; and 3) Litigate to ensure state laws are followed and respected. 4)…
(added October 2006) - Illinois - Commissioner of Banks and Real Estate
The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit.
(added October 2006) - Indiana - Attorney General
The Office of the Attorney General is dedicated to protecting consumers from deceptive and predatory business practices. It is also committed to educating consumers to make wise choices when buying products or entering into contracts. The office administers a number of programs designed to help Indiana citizens become savvy consumers. By state law, the Attorney General’s Office cannot act as an individual's private attorney or…
(added October 2006) - Indiana - Department of Financial Institutions
The Department of Financial Institutions was created by the Indiana Financial Institutions Act of 1933. This act commissioned the Department with the responsibility for supervising commercial banks, trust companies, private banks, savings banks, building and loan associations, credit unions, and finance companies incorporated under the laws of the State of Indiana. The Department’s scope of regulatory responsibilities has since been broadened to include supervision of…
(added October 2006) - Iowa - Attorney General
The Iowa Attorney General’s Consumer Protection Division protects consumers from fraud and ensures fair competition in the marketplace. The Division enforces a number of laws that protect the buying public from false or misleading advertisements or sales practices. It also enforces laws that make sure consumers get information to help them make important decisions, like credit disclosure laws that help consumers compare loan offers.
(added October 2006) - Iowa - Division of Banking
The Iowa Division of Banking protect the interests of those doing business with banks, financial service providers and licensed professionals by ensuring safety, soundness and adherence to the laws and regulations of Iowa.
(added October 2006) - Kansas - Attorney General
The Kansas Attorney General’s Consumer Protection Division directly assists hundreds of Kansans daily who have consumer-related complaints or questions. The division’s primary responsibilities under the Consumer Protection Act are to provide education, investigate the thousands of complaints and inquiries received annually and file enforcement actions against violators of the Act. The Consumer Protection Division also enforces the Kansas Charitable Organization and Solicitations Act, the Funeral…
(added October 2006) - Kansas - State Bank Commissioner
The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit.
(added October 2006) - Kentucky - Attorney General
The Kentucky Attorney General’s Consumer Protection division enforces laws related to elder care, predatory lending, product safety, privacy, identity theft and telemarketing.
(added October 2006) - Louisiana - Attorney General
The Consumer Protection Section acts on behalf of Louisiana consumers at large when a business is operating unfairly or deceptively. This office handles complaints regarding: automobiles, telemarketing, landlord & tenant, credit issues, collection agencies, home improvement and construction, home appliances and furnishings, health clubs, travel, charitable solicitations, sweepstakes, work-at-home programs and multilevel marketing/business opportunities. This office does not handle complaints regarding: utility companies, cable companies,…
(added October 2006) - Louisiana - Office of Financial Institutions
The Office of Financial Institutions (OFI) is responsible for the supervision of various entities which provide financial services to the citizens of the State of Louisiana. The Office is divided into three major divisions based on general types of institutions regulated - the Depository Institutions Division, the Non-Depository Services Division, and the Securities Division.
(added October 2006) - Maine - Attorney General
The Maine Consumer Protection Division enforces state antitrust and consumer protection laws, including the mini-Sherman Act, the state merger statute, and the Unfair Trade Practices Act. The Division also discharges the Attorney General’s mandate to oversee charities, and is responsible for the investigation and prosecution of the unauthorized practice of law.
(added October 2006) - Maryland - Attorney General
The Consumer Protection Division provides mediation services to consumers to help resolve complaints against businesses and health insurance carriers. The Division can also provide information about complaints that have been filed against businesses, tell you if your new home builder or health club is properly registered and provide publications to help you make good decisions in the marketplace.
(added October 2006)
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